Our Vacancies

Job Title: Customer Support Apprentice Apprenticeship: Customer Service Practitioner Level 2 or 3 Location: Brighton & Hove, East Sussex Salary: £8.00 – £12.71 per hour (dependent on age) Hours: Full time   Benefits

• Competitive basic salary
• Salary reviews
• Annual bonus, incentives, holidays and competitions
• 28 days holiday inclusive of bank holidays
• Pension plan
• No weekend shifts
• Ride to Work scheme
• Regular staff social events and team building activities
• Career progression opportunities
• Ongoing training and development

  Requirements

• Excellent verbal and written communication skills
• Friendly, enthusiastic and customer focused
• Confident on the phone with a professional telephone manner
• Good organisational and planning skills
• Self-motivated with a positive attitude
• Ability to work in a fast-paced environment
• Basic IT skills including Word, Excel and Outlook
• Ability to work well within a team

  Responsibilities for an apprentice

• Act as the first point of contact for customers via phone, email and letter
• Support customers with a range of enquiries and questions
• Deliver excellent customer service at all times
• Build positive relationships with customers and colleagues
• Provide administrative support to the wider business
• Maintain accurate customer records and information
• Work closely with the team to resolve customer queries efficiently
• Develop knowledge within customer support, insurance and financial services

  Apprenticeship Information You will be enrolled on the Customer Service Practitioner Level 2 or 3, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role with ongoing career development opportunities. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships, Monday to Friday between 9:00am – 5:30pm.

 Job Title: Business Administration Apprentice Apprenticeship: Business Administration Level 3 Apprenticeship Location: Burgess Hill (Office-based, with potential for hybrid working) Salary: £16,000 - £20,000 per annum Hours: Full-time (Monday – Friday, 9:00am – 5:00pm, 1-hour paid lunch break)   Benefits

• 23 days annual leave
• Dedicated mentorship and structured training
• Opportunity to work within a growing and innovative renewable energy company
• Real responsibility and hands-on experience from day one
• Clear progression opportunities upon completion
• Opportunity to move into hybrid working after training

  Requirements

• GCSEs (Grade 4–9 or equivalent) in English and Maths
• Strong communication skills, both written and verbal
• Good organisational and time management skills
• Basic IT skills including Microsoft Office
• Positive, proactive attitude with a willingness to learn
• Ability to work independently and as part of a team

Desirable:

• Previous customer service or administrative experience

  Responsibilities for an Apprentice

• Manage and monitor company email inboxes
• Support data entry and generate certificates and documentation
• Answer telephone enquiries and assist with customer queries
• Update and maintain the company CRM system
• Log and process payments on internal systems
• Liaise with subcontractors and provide customer updates
• Support general administrative tasks across the business
• Assist with handling customer enquiries across multiple channels
• Contribute to process improvements and team efficiency
• Develop knowledge to support basic technical enquiries over time

  Apprenticeship Information You will be enrolled on the Business Administration Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, with further development and progression opportunities. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: IT Support Apprentice Apprenticeship: Information Communications Technician Level 3 Apprenticeship Location: Burgess Hill (Office-based) Salary: £16,000 - £20,000 per annum Hours: Full-time (Monday – Friday, 9:00am – 5:00pm, 1-hour paid lunch break)   Benefits

• Opportunity to work within a growing renewable energy company
• Career progression and further training opportunities
• Exposure to a wide range of IT systems and technologies
• Supportive team environment

  Requirements

• Strong interest in IT, technology and problem-solving
• Good communication skills and ability to support colleagues
• Basic understanding of IT systems, hardware or networking
• Willingness to learn and develop technical skills
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team

  Responsibilities for an Apprentice

• Provide first-line IT support to office-based and remote employees
• Assist with troubleshooting hardware, software and network issues
• Set up and configure new PCs and user workstations
• Support system maintenance including backups and security software
• Assist with installation and rollout of new systems and applications
• Maintain documentation of IT processes and procedures
• Investigate and escalate security issues where required
• Support compliance and record-keeping for IT systems
• Research new technologies and suggest improvements
• Assist with general IT support tasks as required

  Apprenticeship Information You will be enrolled on the Information Communications Technician Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent IT support role within the business, with further development opportunities. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Project Administrator Apprenticeship: Business Administrator Level 3 (or relevant) Location: Portslade Salary: £20,000 - £24,000 per annum (dependent on experience) Hours: Full time (Mon–Thurs 8:45am – 5:30pm, Fri 8:45am – 4:30pm)   Benefits

• Full training provided
• Supportive and professional working environment
• Opportunity to gain a recognised qualification
• Career progression opportunities

  Requirements

• Self-motivated and well organised
• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to manage a varied workload and work under pressure
• Good knowledge of Microsoft Office
• GCSEs in English and Maths (Grade C/Level 4 or above)
• Positive and professional attitude

  Responsibilities for an apprentice

• Answer incoming calls and take accurate messages
• Liaise with project suppliers and stakeholders
• Raise purchase orders and process invoices
• Proofread and issue project documentation
• Manage diaries and schedule meetings via Outlook
• Support surveyors with organising files, projects, and workspaces
• Assist the Office Manager as required
• Take meeting minutes and distribute accordingly
• Provide general office and project administration support

  Apprenticeship Information You will be enrolled on the Business Administrator Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role.   For more information or to apply to this Project Administrator Apprenticeship, please contact Jamie Watson at Next Step Apprenticeships, Monday to Friday between 9:00am – 5:30pm.

Job Title: Customer Service Advisor Apprentice Apprenticeship: Customer Service Level 3 Apprenticeship Location: Horsham, West Sussex Salary: £16,000 – £21,157.50 per annum (dependent on age) Hours: Full-time (Monday – Friday, 9:00am – 5:30pm, 1-hour lunch)   Benefits

• Company events
• Free on-site parking
• Supportive team environment
• Opportunity to gain experience within a growing IT and managed services business

  Requirements

• Strong communication skills and a professional telephone manner
• Good organisational skills and ability to manage workload
• Ability to work under pressure in a fast-paced environment
• Good time management and reliability
• IT literate and comfortable using systems
• Proactive and willing to take ownership of tasks
• Positive and customer-focused attitude

  Responsibilities for an Apprentice

• Act as the first point of contact for new and existing customers
• Log service calls on internal systems and coordinate engineer visits
• Liaise with suppliers to order parts and manage service requests
• Keep customers updated on progress and provide excellent customer service
• Maintain records and ensure accurate data entry
• Track and manage stock of consumables and arrange replenishment
• Support general administration tasks within the office
• Work closely with internal teams and management to ensure smooth operations

  Apprenticeship Information You will be enrolled on the Customer Service Level 2 or Level 3 Apprenticeship, typically completed over 18 months.

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Office Assistant Apprentice

Apprenticeship: Business Administration Level 3 Apprenticeship

Location: Warnham

Salary: £16,000 – £20,000 per annum

Hours: Full-time (Monday – Friday, 9:00am – 6:00pm)

 

Benefits

• Casual dress
• On-site parking
• Supportive, family-run business environment
• Opportunity to grow and take on more responsibility over time

 

Requirements

• Interest in administration and office-based work
• Good IT skills including Microsoft Word and Excel
• Strong attention to detail
• Good organisational and time management skills
• Calm, efficient and helpful approach
• Ability to work both independently and as part of a team
• Strong communication skills

 

Responsibilities for an Apprentice

• Carry out general administrative duties including filing, scanning, photocopying and document preparation
• Answer and direct incoming phone calls
• Support management with ad hoc tasks and requests
• Update information on internal systems and online platforms
• Assist with raising schedules and invoicing
• Prepare and format Word and Excel documents
• Upload and manage data across company portals
• Assist with compiling reports and maintaining records

 

Apprenticeship Information

You will be enrolled on the Business Administration Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

 

Prospects

Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, with increased responsibility.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

 

Job Title: Marketing Coordinator Apprentice Apprenticeship: Multi Channel Marketer Level 3 Apprenticeship Location: Surrey (home-based with travel to clubs, events and Horley office) Salary: £23,000 – £25,000 per annum (dependent on age and experience) Hours: Full-time (40 hours per week)    Benefits

• Flexible working with a mix of home, office and on-site activity
• Supportive and collaborative team environment
• Opportunity to attend and contribute to live events
• Real responsibility and ownership of marketing activity
• Clear progression opportunities upon completion

  Requirements

• Genuine interest in marketing, content creation or digital media
• UK driving licence and access to a vehicle
• Proactive and self-motivated with a willingness to learn
• Strong organisational skills and ability to manage multiple tasks
• Confident communication skills, both written and verbal
• Creative with strong attention to detail
• Comfortable using social media platforms
• Basic IT skills and willingness to learn new tools
• Ability to work independently and as part of a team
• Desirable:
• Experience with tools such as WordPress, Canva or CapCut

  Responsibilities for an Apprentice

• Plan and deliver marketing campaigns to increase brand awareness and engagement
• Manage and grow social media channels including content creation and scheduling
• Update website content and support digital activity
• Create marketing materials across digital and print channels
• Produce newsletters and email campaigns
• Support paid advertising campaigns and track performance
• Analyse campaign results and identify improvements
• Conduct market and competitor research
• Attend and support events to promote the business
• Build relationships with local partners and stakeholders
• Support day-to-day marketing administration

  Apprenticeship Information You will be enrolled on the Multi-Channel Marketer Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent role within the business. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Customer Service Apprentice Apprenticeship: Customer Service Level 3 Location: Albourne Salary: £18,000 per annum Hours: Full-time, Monday – Friday, 8:45am – 5:30pm Start Date: ASAP   This is a fantastic opportunity to join a growing and ambitious business. As a Customer Service Apprentice, you will support the daily operations of the business, ensuring customers receive excellent service and administrative processes run smoothly. Working closely with customer service and operations teams, you will gain hands-on experience in customer support, administration, and communication, building a strong foundation for a career in customer service.   Benefits

• Dedicated mentorship and training
• Real-world responsibilities from day one
• Opportunity to work within a growing business
• Clear career progression upon completion
• Customer Service Level 3 qualification

  Requirements

• GCSEs (Grade A–C/4–9) in English and Maths, or equivalent
• Previous experience in customer service or administration (advantageous)
• Strong communication skills, both written and verbal
• Good organisational and time management skills
• Basic IT skills (Microsoft Office)
• Positive, proactive attitude with a willingness to learn
• Ability to work independently and as part of a team

  Responsibilities for an Apprentice

• Handling customer enquiries via phone, email, and online channels
• Supporting administrative tasks such as data entry, filing, and scheduling
• Liaising with colleagues and internal teams to support operations
• Assisting with process improvements and identifying efficiencies
• Working collaboratively across teams to meet deadlines
• Gaining exposure to different areas of the business

  Apprenticeship Information You will be enrolled on the Level 3 Customer Service Apprenticeship, typically completed over 18 months. This includes:

• Workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if required

  Prospects Upon successful completion of the apprenticeship, there may be the opportunity to move into a permanent role within the business. For more information or to apply, please contact Jamie Watson on 01273 063 769 between 9:00am – 5:30pm, Monday to Friday.

Job Title: Apprentice Administration Specialist Apprenticeship: Business Administration Level 3 Apprenticeship Location: Brighton (Office-based) Salary: £16,000 - £24,000 per annum (depending on age bracket) Hours: Full-time, Monday to Friday (35 hour per week, 8:30anm – 5:00pm with 12:30pm finish on Friday)   Benefits

• 25 days holiday + bank holidays
• Private health and non-contributory pension at successful completion of 3 month probation
• Structured training and development through a recognised apprenticeship programme
• Opportunity to gain valuable experience in sales and lead generation
• Support from experienced colleagues and managers
• Opportunity for a permanent role on successful completion of the apprenticeship

  Requirements

• Educated to A Level standard or equivalent
• Strong written and verbal communication skills
• Good IT and computer literacy skills
• Strong organisational skills and attention to detail
• Ability to work under pressure and manage tasks effectively
• Previous customer service experience desirable

  Responsibilities for an Apprentice

• Carry out general administrative duties including answering calls, managing post, scanning, photocopying and filing
• Maintain internal records such as holiday planners and sickness records
• Support the sales team with administration including sales order entry, order updates and database maintenance
• Track and update sales team phone figures and weekly reporting
• Assist with booking travel, hotels, exhibitions and company events
• Provide administrative support to directors, product specialists and sales managers including minute taking
• Manage communications between customers and courier services regarding deliveries
• Assist with maintaining and administering the company property portfolio
• Conduct welcome calls and customer surveys to support customer service improvements
• Work collaboratively with colleagues across departments and follow company procedures and quality standards

  Apprenticeship Information You will be enrolled on the Business Administration Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent role within the business. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 8:30am – 5:00pm).

Job Title: Sales Development Apprentice Apprenticeship: Level 3 Customer Service Location: Brighton (Office-based) Salary: £16,000 - £24,000 per annum (depending on age bracket) Hours: Full-time, Monday to Friday (35 hour per week, 8:30anm – 5:00pm with 12:30pm finish on Friday)   Benefits

• 25 days holiday + bank holidays
• Private health and non-contributory pension at successful completion of 3 month probation
• Structured training and development through a recognised apprenticeship programme
• Opportunity to gain valuable experience in sales and lead generation
• Support from experienced colleagues and managers
• Opportunity for a permanent role on successful completion of the apprenticeship

  Requirements

• GCSEs and A Levels or equivalent qualifications
• Strong communication and interpersonal skills
• Good organisational skills and attention to detail
• Basic IT skills and familiarity with CRM systems
• Self-motivated with a proactive approach to learning
• Interest in developing a career in sales or business development

  Responsibilities for an Apprentice

• Contact potential customers from the company database to promote products and services
• Identify and qualify leads before passing them to the sales team
• Record customer interactions and updates accurately in the CRM system
• Work closely with sales and marketing teams to support lead generation campaigns
• Meet agreed performance targets relating to customer outreach and lead qualification
• Participate in training to develop product knowledge and sales skills
• Build strong working relationships with colleagues across the business
• Support continuous improvement initiatives and follow company procedures

  Apprenticeship Information You will be enrolled on the Customer Service Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 8:30am – 5:00pm).