Our Vacancies

Job Title: Receptionist & Administrative Assistant Apprentice

Apprenticeship: Level 3 Business Administrator Apprenticeship

Location: Chichester

Salary: £8.00 - £12.71 per hour (Depending on age)

Hours: Full-time (Minimum 30 hours per week)

 

This is an exciting opportunity to join a friendly and professional law firm as a Receptionist & Administrative Assistant Apprentice.

You will become the first point of contact for clients while supporting solicitors and the wider team with a variety of administrative duties. This role is ideal for someone looking to begin a career within a legal office environment whilst gaining a nationally recognised qualification.

 

Benefits

• Work within a supportive and professional law firm
• Gain valuable experience in a legal office environment
• Learn from experienced solicitors and administrative professionals
• Develop excellent customer service and administration skills
• Opportunity for long-term career progression within the legal sector

 

Requirements

• Friendly, professional and polite manner
• Excellent written and verbal communication skills
• Good attention to detail
• Reliable, punctual and organised
• Good IT skills, including Microsoft Word, Outlook and Excel
• Ability to work independently and as part of a team
• GCSEs (or equivalent) in English and Maths are desirable
• Previous customer service, retail, hospitality or office experience is advantageous
• An interest in law and legal services would be beneficial

 

Responsibilities for an Apprentice

• Welcome clients and visitors to the office
• Answer and direct incoming telephone calls professionally
• Manage appointments and meeting room bookings
• Open, scan, file and distribute incoming post and emails
• Prepare, print, copy and organise legal documents
• Maintain accurate client records and filing systems
• Support solicitors and administrative staff with day-to-day office duties
• Archive files in accordance with office procedures
• Order office supplies and maintain stationery stock
• Deliver excellent customer service while handling confidential information appropriately

 

Apprenticeship Information

You will be enrolled on the Level 3 Business Administrator Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

 

Prospects

Once you have completed your apprenticeship, there will be the opportunity to progress into a permanent role such as Receptionist, Legal Secretary, Legal Assistant, Office Administrator or another support position within the firm.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Equine Groom Apprentice

Apprenticeship: Level 2 Equine Groom Apprenticeship

Location: Horsham, West Sussex

Salary: £8.00 per hour (To rise after the 1^st year to National Minimum Wage)

Hours: Minimum 30 hours per week (to be confirmed)

Full-time

Start Date: September 2026

 

If you have a genuine passion for horses and enjoy working outdoors, this is an exciting opportunity to begin your career within the equine industry. You will join a friendly, family-run livery yard, learn all aspects of horse care, stable management and yard maintenance while working towards your Level 2 Equine Groom Apprenticeship.

 

Benefits

• Work alongside experienced equine professionals
• Gain hands-on experience caring for a variety of horses
• Learn within a supportive, family-run environment
• Work towards a nationally recognised qualification
• Opportunity to progress within the equine industry

 

Requirements

• Genuine passion for horses and animal welfare
• Reliable, hardworking and enthusiastic
• Willing to work outdoors in all weather conditions
• Physically fit and happy carrying out manual duties
• Positive attitude with a willingness to learn
• Able to work well independently and as part of a team
• Good timekeeping and communication skills

 

Responsibilities for an Apprentice

• Muck out stables and maintain clean bedding
• Groom horses and pick out hooves
• Feed horses and prepare basic feeds
• Check horses daily for injuries, health and wellbeing
• Turn horses out and bring them in safely
• Maintain the yard, paddocks and surrounding areas
• Assist with routine stable management duties
• Support senior staff with the daily running of the yard
• Follow all health and safety and animal welfare procedures

 

Apprenticeship Information

You will be enrolled on the Level 2 Equine Groom Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

 

Prospect

Upon successful completion of your apprenticeship, there will be the opportunity to progress within the yard or continue developing your career within the equine industry, including areas such as riding, breeding, racing or stable management.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Marketing Assistant Apprentice Apprenticeship: Level 3 Multi-Channel Marketer Apprenticeship Location: Broadbridge Heath, Horsham Salary: £22,000 - £25,000 per annum Hours: Full-time, Monday – Friday   This is an exciting opportunity to join a well-established business as a Marketing Assistant Apprentice.   Working closely with the Head of Marketing, you will gain hands-on experience across digital marketing, content creation, social media, events, customer engagement and brand communications, supporting both local activity and national manufacturer campaigns. This varied role is ideal for someone creative, enthusiastic and eager to develop a career in marketing.   Benefits

• Competitive salary of £26,000 per annum
• Gain experience across all areas of marketing
• Work alongside an experienced Head of Marketing
• Hands-on involvement in digital marketing, content creation and events
• Learn industry-leading marketing platforms and software
• Supportive team with excellent career development opportunities

  Requirements

• Excellent written and verbal communication skills
• Creative mindset with strong attention to detail
• Strong organisational skills and ability to manage multiple tasks
• Confident using social media and digital platforms
• Comfortable working independently and as part of a team
• Passion for content creation, photography and videography
• Willingness to learn new marketing techniques and technologies
• Full UK driving licence
• Experience using Canva, Adobe Creative Suite, CapCut or similar software is advantageous

  Responsibilities for an Apprentice

• Support the planning, delivery and monitoring of marketing campaigns
• Create engaging content for social media, websites and email marketing
• Produce photography and video content for promotional activities
• Assist with website updates and SEO best practices
• Help manage customer databases and email marketing campaigns
• Design digital and printed marketing materials
• Support the planning and delivery of events, promotions and community initiatives
• Monitor campaign performance and prepare reports on marketing activity
• Work with sales and aftersales teams to identify marketing opportunities
• Keep up to date with marketing trends, AI tools and social media developments
• Assist with administrative tasks to support the wider marketing function

  Apprenticeship Information You will be enrolled on the Level 3 Multi-Channel Marketer Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Upon successful completion of your apprenticeship, there will be the opportunity to progress into a permanent Marketing Assistant role, continuing to develop your skills and build a rewarding career within the business. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Medical Receptionist Apprentice Apprenticeship: Level 3 Business Administrator Apprenticeship Location: Brighton Salary: £9.60 per hour (£18,500 per annum) Hours: Full-time, Monday – Friday, 8:30am – 5:00pm   This is an exciting opportunity to join a busy and professional healthcare environment as a Medical Receptionist Apprentice. You will play an important role in supporting patients and the wider practice team, helping to ensure patients receive an efficient and welcoming service while developing valuable administration, communication and customer service skills.   Benefits

• Gain valuable experience within a professional healthcare environment
• Dedicated workplace mentor and structured training
• Develop administration, customer service and IT skills
• Real-world responsibilities from day one
• Opportunity for long-term career progression upon successful completion of the apprenticeship

  Requirements

• GCSEs (Grade A–C / 4–9) including English and Mathematics, or equivalent
• Excellent written and verbal communication skills
• Positive, proactive and flexible approach to work
• Confident and professional manner
• Strong organisational and time management skills
• Ability to prioritise your workload effectively
• Friendly and polite telephone manner
• Confident using computers and Microsoft Office applications
• Enjoys working as part of a team and supporting others
• Willingness to learn and develop new skills

  Responsibilities for an Apprentice

• Scan and process incoming post and patient documentation
• Process new patient registrations and online access requests
• Send patient information via post, email and relevant systems
• Assist with medical report requests and administrative duties
• Welcome patients and provide excellent customer service at reception
• Process appointment requests both in person and over the telephone
• Record home visit requests and liaise with clinicians where appropriate
• Maintain accurate patient records and update information on practice systems
• Process repeat prescription requests in accordance with practice guidelines
• Answer telephone calls, take messages and direct queries appropriately
• Work in accordance with practice procedures and written protocols

  Apprenticeship Information You will be enrolled on the Level 3 Business Administrator Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role. For more information or to apply to this Medical Receptionist Apprentice role, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Office Administrator Apprentice Apprenticeship: Level 3 Business Administrator Apprenticeship Location: Redhill Salary: £23,000 - £25,000 per annum Hours: Full-time   This is an exciting opportunity to join a growing business as an Office Administrator Apprentice, supporting the Quality Assurance team across multiple products, markets and international territories. You will gain hands-on experience in product administration, technical documentation and compliance while developing valuable organisational and quality assurance skills within a fast-paced, supportive environment.   Benefits

• Dedicated workplace mentor and structured training
• Opportunity to develop specialist Quality Assurance and compliance skills
• Exposure to product specifications, legal compliance and technical documentation
• Real-world responsibilities from day one
• Clear career progression opportunities upon successful completion of the apprenticeship

  Requirements

• Highly organised with excellent attention to detail
• Strong written and verbal communication skills
• Good IT and technical skills
• Positive attitude with a willingness to learn and develop
• Self-motivated with the ability to manage your workload effectively
• Strong organisational and problem-solving skills
• Ability to work collaboratively as part of a team
• GCSEs (or equivalent) in English and Maths at Grade 4/C or above are desirable
• Interest in administration, quality assurance or compliance would be advantageous

  Responsibilities for an Apprentice

• Work closely with the Quality Assurance team to support product plans and projected sales dates
• Assist in preparing technical documentation, including product specification cards, INCI sheets, imagery sheets and artwork submissions
• Proof-check product packaging and supporting documentation to ensure compliance and quality standards are met
• Maintain and update technical product information and documentation
• Accurately enter and maintain product data, including dimensions, weights, tariff codes and packing information
• Support the maintenance of Quality Assurance documentation and records
• Liaise with warehouse teams to ensure accurate packing information is provided
• Coordinate the timely distribution of product samples where required
• Assist with ensuring all documentation is accurate, organised and completed within required timescales

  Apprenticeship Information You will be enrolled on the Level 3 Business Administrator Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business. This role offers an excellent foundation for a career within Quality Assurance, Compliance or Product Administration. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Role: Veterinary Administration Apprentice Location: Billingshurst Hours: Full-time Pay: From £22,600 per annum   An excellent opportunity has arisen for a Veterinary Administration Apprentice to join one of our longstanding clients, a busy and well-established farm veterinary practice. This varied role will provide essential administrative support to ensure the smooth day-to-day running of the practice, supporting both clients and veterinary professionals in a fast-paced environment.   Benefits:

• Opportunity to work within a busy and supportive veterinary practice.
• Varied administrative role with excellent career development opportunities.
• Friendly and collaborative team environment.
• Hands-on experience within the veterinary and agricultural sector.

  The Requirements:

• Previous experience within a farming or veterinary environment highly desirable.
• Excellent organisational skills and attention to detail.
• Strong verbal and written communication skills.
• Reliable, punctual and professional approach.
• Ability to multitask and prioritise workload, particularly in emergency situations
• Good problem-solving skills with a calm and methodical approach.
• Proficient in Microsoft Office and other computer systems (veterinary management systems desirable.)
• Positive attitude and willingness to support the wider team.

  The Role:

• Manage appointment scheduling and communicate with clients by phone and email.
• Provide day-to-day administrative support to the veterinary team.
• Assist with laboratory administration, including sample processing and data entry where required.
• Register new clients and prepare new client information packs.
• Coordinate the submission of laboratory samples by courier or post.
• Process client payments by telephone and in person.
• Open and close the office and manage out-of-hours telephone transfers.
• Respond to client enquiries and direct queries appropriately.
• Monitor and order office consumables and stationery.
• Maintain accurate filing, archiving and practice records.
• Ensure the office, reception and administrative areas remain clean, organised and compliant with health and safety procedures.

  Apprenticeship Information You will be enrolled on the Level 3 Business Administration, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects  Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.   If you’re keen to join an exceptional team who can offer a supportive working environment and the opportunity to build your career within the veterinary sector, then please apply to this Veterinary Administration Apprentice role below or call Jamie Watson on 01273 063769 between 9:00am – 5:30pm.

Role: Accounts Assistant Apprenticeship Course: Level 3 Business Administration Location: Hove Hours: Full-time Pay: £16,000 - £19,000   An excellent opportunity has arisen for a Client Accounts Assistant to join one of our longstanding clients, a well-established property management company, based in Hove. This role will support the Accounts Manager with day-to-day client accounting across a residential property portfolio, ensuring accurate records, timely processing and smooth departmental workflow.   Benefits:

• Supportive accounts team environment
• Opportunity to develop property accounting experience
• Varied role across service charge, budgets and client accounts

  The Requirements:

• Previous experience in accounts, finance or property management desirable
• Good working knowledge of Microsoft Excel and Office
• Strong organisational and administrative skills
• Excellent attention to detail
• Ability to manage multiple deadlines
• Professional written and verbal communication skills
• Able to work independently and escalate queries when required

  The Role:

• Prepare Statements of Account and service charge documentation
• Support budget administration, trackers and budget packs
• Prepare year-end account packs and supporting documentation
• Download bank statements and assist with client bank reconciliations
• Match receipts and payments and investigate routine discrepancies
• Monitor shared inboxes and respond to routine queries
• Maintain accurate electronic and physical accounting records
• Produce workflow reports and support the Accounts Manager with deadlines

  Apprenticeship Information You will be enrolled on the Level 3 Business Administration, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects 

• Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.

  If you’re keen to join an exceptional team who can offer a supportive working environment and the opportunity to develop within property accounts, then please apply to this Client Accounts Assistant role below or call Jamie Watson on 01273 063769 between 9:00am – 5:30pm.

Job Title: Service Desk Apprentice Apprenticeship: Information Communications Technician Level 3 Apprenticeship Location: East Grinstead Salary: £24,000 - £25,000 per annum Hours: Full-time Start Date: To be confirmed Kick-start your IT career as a Service Desk Apprentice. This is an exciting opportunity to gain hands-on experience providing technical support, troubleshooting IT issues and delivering excellent customer service while working towards a nationally recognised apprenticeship qualification.   Benefits

• Hands-on experience within a growing IT business
• Dedicated mentoring and structured training
• Opportunity to develop technical support and customer service skills
• Exposure to a wide range of IT systems and technologies
• Clear progression opportunities upon successful completion

  Requirements

• Passion for IT and technology
• Excellent communication and customer service skills
• Good problem-solving ability and willingness to learn
• Organised with strong attention to detail
• Ability to work well both independently and as part of a team
• Good IT literacy and a proactive approach
• GCSEs (or equivalent) in English and Maths preferred

  Responsibilities for an Apprentice

• Provide first-line technical support via telephone, email and monitoring systems
• Respond to incidents and service requests within agreed service levels
• Log, prioritise and accurately update support tickets
• Troubleshoot technical issues and resolve where possible
• Escalate more complex issues to senior team members
• Keep customers updated on the progress of incidents and service requests
• Maintain customer documentation relating to hardware, software and system configurations
• Accurately record time entries and update support tickets
• Deliver excellent customer service at all times

  Apprenticeship Information You will be enrolled on the Information Communications Technician Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, continuing your career within IT Support and Service Desk operations. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 between 9:00am – 5:30pm.

Job Title: Apprentice Receptionist Apprenticeship: Business Administrator Level 3 Apprenticeship Location: Chichester Salary: £14,650 per annum (£8.00 per hour) Hours: Full-time, 9:30am – 4:30pm Apprentice Receptionist opportunity in Chichester, offering valuable reception, administration and legal office experience within a well-established solicitors’ practice.   Benefits

• 25 days’ annual leave, increasing by one day per year up to 30 days
• Fully paid leave over the Christmas break
• Additional day off for your birthday
• Private healthcare following a qualifying period
• Employer pension contributions through auto-enrolment
• Free on-site parking

  Requirements

• Strong IT and typing skills
• Professional and confident telephone manner
• Proactive attitude and ability to work in a fast-paced environment
• Flexible and self-sufficient approach to work
• Strong teamwork and communication skills
• Organised, reliable and comfortable dealing with clients

  Responsibilities for an Apprentice

• Answer incoming telephone calls and transfer callers appropriately
• Record caller details and check out-of-hours voicemail messages
• Collect, open and distribute incoming post
• Monitor and respond to emails using Outlook
• Welcome clients to reception and notify relevant team members
• Offer refreshments and maintain the waiting-room area
• Provide secretarial support including overflow audio typing and attendance notes
• Retrieve and return stored Will packets
• Assist with archiving, file storage, photocopying and general office administration

  Apprenticeship Information

• You will be enrolled on the Business Administrator Level 3 Apprenticeship, typically completed over 18 months.

  Prospects Once completed, there may be an opportunity to progress into a permanent role within the business. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 between 9:00am – 5:30pm.

Job Title: Business Administrator Apprentice Apprenticeship: Business Administrator Level 3 Apprenticeship Location: Chiddingly, East Sussex Salary: £8.00 – £12.71 per hour Hours: Full-time (Monday – Friday, 8:00am – 4:00pm, 20-minute lunch break)   Benefits

• 25 days annual leave plus bank holidays
• 5% employer pension contribution
• Company Income Protection Plan
• Company Death in Service Benefit
• Supportive office-based team environment

  Requirements

• GCSEs (or equivalent) in English and Maths (Grade 4/C or above)
• Strong IT skills including Word, Excel and Outlook
• Excellent communication and organisational skills
• High attention to detail and accuracy
• Ability to manage workload and prioritise deadlines
• Flexible, proactive and customer-focused approach
• Some training or education sector experience desirable
• Previous administration or database management experience desirable

  Responsibilities for an Apprentice

• Support with apprenticeship administration and data management
• Process training bookings via phone and email
• Carry out accurate data entry and maintain office records
• Communicate professionally with apprentices, employers and instructors
• Assist with compliance and documentation processes
• Support with writing reports, policies and procedures
• Send feedback questionnaires and maintain responses
• Provide general office and administrative support as required
• Assist with projects and continuous improvement tasks

  Apprenticeship Information You will be enrolled on the Business Administrator Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Equine Groom Apprentice

Apprenticeship: Equine Groom Level 2 or Level 3

Location: Pyecombe

Salary: £8.00 per hour

Hours: Full time, 40 hours per week across 5 days, including weekends

Start Date: ASAP

 

Are you passionate about horses? Have you always dreamed of working in the equine industry? This could be the perfect opportunity for you.

Our client is seeking a Level 2 or Level 3 Equine Groom Apprentice to join their team. This position follows the non-riding pathway of the equine apprenticeship qualification. The successful candidate will support with general yard duties, including mucking out, feeding, turning out, and tacking up horses for customer use.

This is a fantastic opportunity to further your development while working towards a recognised qualification.

 

Requirements

• Organisational skills
• Methodical approach to work
• Experience handling horses and being around horses
• Strong customer-facing attitude
• Ability to prioritise workloads
• Confidence and maturity
• Positive, friendly, and welcoming attitude
• Proactive approach
• Ability to communicate effectively with a range of people
• Minimum GCSEs, Grade A-C/4-9, including English and Mathematics, or equivalent
• Due to the location, access to a vehicle would be beneficial

 

Responsibilities for an Apprentice

• Fully participate in regular ongoing training towards a Level 2 or Level 3 Equine Groom qualification
• Commit to individual learning progress in line with Next Step Apprenticeships’ guidelines
• Ensure all apprenticeship work is completed in a timely manner
• Undertake general yard duties, including mucking out, bedding down, turning out, bringing in, feeding, tacking up, rug changing, and tack cleaning, all under supervision
• Hold horses and ponies, when required, for the vet, farrier, and dentist, ensuring horse welfare is taken into consideration
• Attend daily management meetings with the Yard Manager to discuss the day’s activities and raise any concerns
• Bring horses and ponies in from the fields, groom and tack up ready for the day’s activities
• Ensure horse welfare is checked and all tack is checked for damage and wear
• Report any issues to the Yard Manager
• Complete daily checks of all stabled and field horses, ensuring any welfare concerns are raised with the Yard Manager
• Complete field checks to establish whether any hay replenishment is required
• Sweep the yard and tidy all areas that horses have occupied
• Clean tack rooms, office, and toilet facilities
• Report any damage or replenishment of supplies to the Yard Manager

 

Apprenticeship Information

You will be enrolled on the Equine Groom Level 2 or Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2
• Prospects

 

Once you have completed your apprenticeship, there may be the opportunity to move into a permanent role.

For more information or to apply, please contact Angela Potter at Next Step Apprenticeships on 01273 063769, Monday to Friday, 9:00am – 5:30pm.

Job Title: Customer Support Apprentice Apprenticeship: Customer Service Practitioner Level 2 or 3 Location: Brighton & Hove, East Sussex Salary: £8.00 – £12.71 per hour (dependent on age) Hours: Full time   Benefits

• Competitive basic salary
• Salary reviews
• Annual bonus, incentives, holidays and competitions
• 28 days holiday inclusive of bank holidays
• Pension plan
• No weekend shifts
• Ride to Work scheme
• Regular staff social events and team building activities
• Career progression opportunities
• Ongoing training and development

  Requirements

• Excellent verbal and written communication skills
• Friendly, enthusiastic and customer focused
• Confident on the phone with a professional telephone manner
• Good organisational and planning skills
• Self-motivated with a positive attitude
• Ability to work in a fast-paced environment
• Basic IT skills including Word, Excel and Outlook
• Ability to work well within a team

  Responsibilities for an apprentice

• Act as the first point of contact for customers via phone, email and letter
• Support customers with a range of enquiries and questions
• Deliver excellent customer service at all times
• Build positive relationships with customers and colleagues
• Provide administrative support to the wider business
• Maintain accurate customer records and information
• Work closely with the team to resolve customer queries efficiently
• Develop knowledge within customer support, insurance and financial services

  Apprenticeship Information You will be enrolled on the Customer Service Practitioner Level 2 or 3, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role with ongoing career development opportunities. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships, Monday to Friday between 9:00am – 5:30pm.

 Job Title: Business Administration Apprentice Apprenticeship: Business Administration Level 3 Apprenticeship Location: Burgess Hill (Office-based, with potential for hybrid working) Salary: £16,000 - £20,000 per annum Hours: Full-time (Monday – Friday, 9:00am – 5:00pm, 1-hour paid lunch break)   Benefits

• 23 days annual leave
• Dedicated mentorship and structured training
• Opportunity to work within a growing and innovative renewable energy company
• Real responsibility and hands-on experience from day one
• Clear progression opportunities upon completion
• Opportunity to move into hybrid working after training

  Requirements

• GCSEs (Grade 4–9 or equivalent) in English and Maths
• Strong communication skills, both written and verbal
• Good organisational and time management skills
• Basic IT skills including Microsoft Office
• Positive, proactive attitude with a willingness to learn
• Ability to work independently and as part of a team

Desirable:

• Previous customer service or administrative experience

  Responsibilities for an Apprentice

• Manage and monitor company email inboxes
• Support data entry and generate certificates and documentation
• Answer telephone enquiries and assist with customer queries
• Update and maintain the company CRM system
• Log and process payments on internal systems
• Liaise with subcontractors and provide customer updates
• Support general administrative tasks across the business
• Assist with handling customer enquiries across multiple channels
• Contribute to process improvements and team efficiency
• Develop knowledge to support basic technical enquiries over time

  Apprenticeship Information You will be enrolled on the Business Administration Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, with further development and progression opportunities. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).

Job Title: Project Administrator Apprenticeship: Business Administrator Level 3 (or relevant) Location: Portslade Salary: £20,000 - £24,000 per annum (dependent on experience) Hours: Full time (Mon–Thurs 8:45am – 5:30pm, Fri 8:45am – 4:30pm)   Benefits

• Full training provided
• Supportive and professional working environment
• Opportunity to gain a recognised qualification
• Career progression opportunities

  Requirements

• Self-motivated and well organised
• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to manage a varied workload and work under pressure
• Good knowledge of Microsoft Office
• GCSEs in English and Maths (Grade C/Level 4 or above)
• Positive and professional attitude

  Responsibilities for an apprentice

• Answer incoming calls and take accurate messages
• Liaise with project suppliers and stakeholders
• Raise purchase orders and process invoices
• Proofread and issue project documentation
• Manage diaries and schedule meetings via Outlook
• Support surveyors with organising files, projects, and workspaces
• Assist the Office Manager as required
• Take meeting minutes and distribute accordingly
• Provide general office and project administration support

  Apprenticeship Information You will be enrolled on the Business Administrator Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role.   For more information or to apply to this Project Administrator Apprenticeship, please contact Jamie Watson at Next Step Apprenticeships, Monday to Friday between 9:00am – 5:30pm.

Job Title: Customer Service Advisor Apprentice Apprenticeship: Customer Service Level 3 Apprenticeship Location: Horsham, West Sussex Salary: £16,000 – £21,157.50 per annum (dependent on age) Hours: Full-time (Monday – Friday, 9:00am – 5:30pm, 1-hour lunch)   Benefits

• Company events
• Free on-site parking
• Supportive team environment
• Opportunity to gain experience within a growing IT and managed services business

  Requirements

• Strong communication skills and a professional telephone manner
• Good organisational skills and ability to manage workload
• Ability to work under pressure in a fast-paced environment
• Good time management and reliability
• IT literate and comfortable using systems
• Proactive and willing to take ownership of tasks
• Positive and customer-focused attitude

  Responsibilities for an Apprentice

• Act as the first point of contact for new and existing customers
• Log service calls on internal systems and coordinate engineer visits
• Liaise with suppliers to order parts and manage service requests
• Keep customers updated on progress and provide excellent customer service
• Maintain records and ensure accurate data entry
• Track and manage stock of consumables and arrange replenishment
• Support general administration tasks within the office
• Work closely with internal teams and management to ensure smooth operations

  Apprenticeship Information You will be enrolled on the Customer Service Level 2 or Level 3 Apprenticeship, typically completed over 18 months.

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business. For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).