Our Vacancies

Our client, a fast-growing global leader in bespoke heating equipment,  is looking to recruit a highly organised and detail oriented individual to join their dynamic and friendly Burgess Hill team. As a Sales Administrator Apprentice, you will gain hands on experience within a Sales Administration role to kickstart your career in an exciting direction. Additionally, you will gain a Level 3 qualification alongside valuable life-long skills. If this sounds like an exciting opportunity and you believe you would be the right fit, we would love to hear from you and receive your application! Responsibilities of a Sales Administrator Apprentice

• Processing new sales leads and opportunities for the team, including the preparation of tender documents
• Managing technical documents in line with Company QA procedures
• Monitoring of correspondence between the sales team and clients
• Answering phone calls and liaising with clients as required
• Scheduling of diaries, meetings and meeting rooms
• Monitoring and updating the Company CRM (database)
• Managing and updating central sales documents and presentations
• Assisting in the preparation of pre-qualification documentation
• Using own initiative to pro-actively develop new admin systems in conjunction with sales managers and Business Development Director
• Ensuring relevant bid/estimate signoffs are attained in line with QA procedures
• Monitoring of sales deadlines for the team
• Daily monitoring of the central sales email system
• Booking of departmental travel
• General sales and administrative duties as may be required

  Competencies

• Extremely organised with good attention to detail
• Able to manage and prioritise a diverse workload
• Pro-active with a desire to improve processes and business performance
• Team player and effective communicator
• Able to work alone and on own initiative, as well as part of the Sales Team
• Able to communicate clearly with foreign clients
• Able to liaise and co-ordinate with staff of all levels in multiple offices around the world
• An interest in engineering would be advantageous; an eagerness to develop product and industry knowledge is essential
• Good knowledge of Microsoft Office packages, particularly Excel

Benefits

• 22 days holiday per year, rising by one day a year to a maximum of 25 days per year
• Pension scheme – company matches contributions up to 7%
• Death-in-service cover at the rate of 4 times salary
• Private Health Care Scheme after 6 months service – employee dependents can be covered at their own cost but as part of the group scheme

Our client provides spacious offices which are designed for the modern-day worker, Soho or Tech hub worker, freelancer, start-up business, growing business, entrepreneur and (or) those looking for collaboration and flexibility.  It is more than just office space and provides a creative environment to allow businesses to reach their full potential and cater for their customers every need. They are now looking for a Business Liaison Apprentice to join their team in supporting the office community where you will be overseeing reception, front of house duties, event management, sales, and operational functions. It is a great opportunity if you like variation and diversity in your day-to-day as you will be getting stuck into all different departments. If you like to get to know people, this is a perfect role!   Responsibilities Operations: to ensure that the co-working space runs efficiently for the comfort of all the members and contacts. We have outlined the day-to-day basics of the operational side of the role below

• Responsible for providing a warm welcome to all members, visitors, and contacts, representing the company.
• Responsible for ensuring that all visitors and hot deskers are on boarded to the space correctly and are inducted correctly to using the space.
• Responsible for ensuring the space is clean and tidy.
• Responsible for keeping the member community up to date with information be that reactive / informative or proactive updates.
• Responsible for answering telephones according to company guidelines, responding to information enquiries accurately, routing calls as appropriate and taking messages.
• Ensuring alarms, locks and security measures are in place at the end of the working day.
• Responsible for ensuring that Health and Safety procedures and processes are followed, and any breaches are highlighted to the Head of Operations.
• Responsible for responding to and recording all incidents/complaints/issues according to the company Incident Reporting Procedure documented in the Runbook for each site, finding and recording solutions within the agreed timescales.
• Accepting, sorting, and processing post and parcels in accordance with company procedure.
• Accepting and signing for deliveries
• Purchasing supplies following the established procedures

  Sales: You will have the opportunity to dip into the sales side of the role, where you will be supporting the sale team. This is mainly surrounding any of our flexible members (Hot Deskers / Meeting Room bookings) however if this is something you enjoy doing this could also extend to the Dedicated members within our offices.

• Supporting the sales team with any inbound enquiries to the space for hot desking and/or meeting room bookings
• Ensuring all inbound sales enquiries are processed correctly using our Sales CRM system.
• Carry out tours of the space for potential new members.

  Community: We very much encourage all our team to get to know and spend time with the members, so if you like to get to know people this is a perfect role! aim to bring communities together and this all starts with the Community Manager, through organising informal social events to business-to-business network events.

• Supporting the Head of Community with any events that have been scheduled into your space including set, ordering food and drink, attending the event.
• Organising informal social events, we hold a shared lunch once a quarter in which all the members come together and have lunch!
• We are looking for someone that can drive these social events forward by thinking of other ways we can get the community together.
• Listening to your members and identifying if there are any introductions that can be made to help promote other members' businesses or provide support.

Desired Skills

• Professional telephone manner
• Strong customer service experience
• Computer literate
• Previous office or sales experience beneficial not essential
• Attention to detail.
• Organisation

  Desired Personal Skills

• Self-starter
• Target driven.
• Proactive
• Ambitious
• Tenacious
• ‘Can do’ attitude.

  Desired qualifications

• GCSE grades 4-9 or equivalent in English and Maths

Our client provides spacious offices which are designed for the modern-day worker, Soho or Tech hub worker, freelancer, start-up business, growing business, entrepreneur and (or) those looking for collaboration and flexibility. It is more than just office space and provides a creative environment to allow businesses to reach their full potential and cater for their customers every need. They are now looking for a Roaming Business Liaison Apprentice to join their team in supporting the office community, where you will play a pivotal role in ensuring the smooth operation of our co-working spaces across multiple locations. You must have a full driving licence and access to a vehicle. When not covering spaces, you will be permanently based in the Worthing. Your primary responsibility will be to provide holiday cover, step in for sick leave, and offer additional support when needed, all while maintaining the high standards of service our members expect. This dynamic role combines elements of community management, customer service, event coordination, and sales support. Responsibilities Community Management and Operational Support:

• Holiday Cover: As a Roaming Community Manager, you will be the go-to person for holiday cover, ensuring a seamless experience for our members and visitors.
• Sick Leave Support: Step in and provide vital support when team members are on sick leave, maintaining the high level of service our members expect.
• Additional Support: Be the extra set of hands when needed, contributing to the efficient operation of our spaces.
• C&D Hub: When not covering spaces, you'll be based at the Worthing C&D Hub, where you'll continue to make an impact on the daily operation and maintenance of our spaces.

  Community Management:

• Ensure a warm and inviting atmospheres for all members, visitors, and contacts at various Freedom Works locations, consistently upholding the Freedom Works brand's image.
• Facilitate the onboarding process for visitors and hot deskers, ensuring they are familiar with the space's facilities and protocols.
• Maintain cleanliness and orderliness in the co-working spaces, ensuring a comfortable and productive work environment.
• Keep the member community informed by providing timely updates, whether they are reactive, informative, or proactive.
• Manage telephone calls in accordance with company guidelines, accurately respond to information inquiries, direct calls as needed, and take messages when necessary.
• Implement security measures, including alarms and locks, at the close of the working day.
• Adhere to Health and Safety procedures and promptly report any breaches to the Head of Operations.
• Record and address all incidents, complaints, and issues following the company's Incident Reporting Procedure, documenting solutions within agreed timeframes.
• Handle incoming mail and parcels according to company procedures, including accepting deliveries and signing for them.
• Procure necessary supplies following established procedures.

  Sales Support:

• Assist the sales team by supporting inquiries related to hot desking, meeting room bookings, and potentially Dedicated memberships within our offices.
• Process all inbound sales inquiries accurately using our Sales CRM system.
• Conduct tours of the co-working spaces for potential new members, showcasing the benefits and features of the locations.

  Community Building:

• Be an integral part of the Freedom Works community by actively engaging with members.
• Support the Community Managers to organise and execute scheduled events, which may include event setup, food, and beverage orders, and attending the events.
• Attend informal social events to foster a sense of togetherness among members, such as shared lunches and other creative community-building initiatives.
• Foster connections among members by actively listening and identifying opportunities for introductions that can promote their businesses or provide support.
• Play a key role in supporting the Barclays Eagle Labs partnership, organising events, including informal social gatherings, networking opportunities, and business support events.
• Ad-Hoc Projects: Contribute to various ad-hoc projects aimed at driving member engagement.

  Travel Information: The home space for this role will be at our Worthing C&D Hub, but the cost of fuel or public transport to any other location will be covered. Your hours will be 40 hours per week, inclusive of travel. This will be flexible, so you will be required to start at 8.30 am in a space but may leave early or take time back in lieu to ensure your work-life balance.   Desired Skills

• Professional telephone manner
• Strong customer service experience
• Computer literate
• Previous office or sales experience beneficial not essential
• Attention to detail.
• Organisation
• Drive – have access to a vehicle.

  Desired Personal Skills Adaptability: Highly adaptable, with a willingness to travel and work across Freedom Works spaces. Emergency Response: The ability to handle unexpected situations and provide immediate assistance in the event of unforeseen issues or staffing gaps. Quick Decision-Making: Being able to make quick, informed decisions to ensure the smooth operation of each space during unexpected staffing shortages. Time Management: Effective time management skills to balance responsibilities across multiple spaces and prioritise tasks efficiently. Multi-Tasking: Capability to handle concurrent tasks, emergencies, and responsibilities in diverse locations. Customer-Centric Focus: A strong commitment to ensuring that the members and visitors continue to receive exceptional service even during times of unexpected coverage.   Desired qualifications

• GCSE grades 4-9 or equivalent in English and Maths

Are you looking for an exciting opportunity to join an environmentally friendly business and kickstart your career, whilst working towards an industry recognised Level 3 Customer Service qualification? Our successful, environmentally friendly client is looking to recruit a Customer Advisor Apprentice to join their busy, tight-knit office in Shoreham. This role is perfect for an individual who is looking to kickstart their career, and the role offers the potential for a permanent position, and the opportunity to gain multidisciplinary experience and get involved in marketing, purchasing and sales. If this sounds like an exciting venture you would be eager to learn more about, we would love to hear from you! Responsibilities

• Helping deal with customer queries, emails and chatbot in a busy office
• Delivering excellent customer service
• Overseeing social media and engagement
• Helping out around a busy office
• General ad hoc duties where required

  Desired Skills

• Strong level of oral and written English skills
• Excellent communication skills with positive, energetic and friendly approach
• Enthusiastic, driven, ambitious and tenacious
• Able to manage day-to-day tasks to achieve objectives
• Passion for environmental friendliness / being green is a plus!

  Desired qualifications

• Grade C (4) or above in both Mathematics and English at GCSE level

Our client, based in Bexhill are compliance and cyber protection experts. They always go above and beyond to help their customers, a lot of whom you will be familiar with! They are looking for a Business Administrator Apprentice to join their experienced team and work alongside the existing team. This is a fantastic opportunity for the right person and would suit someone who ideally has a minimum of 6 - 12 months’ work experience in any role. You should be naturally organised and have strong attention to detail. Our client really values their employees and wants them to grow and succeed and, have had many successful apprentices previously. They promote a hybrid work environment once probation has been passed, around the needs of the business and welcome new talent. Due to location, it would be advantageous to be able to drive. A passion for your work is essential and an interest in cybercrime is beneficial! Responsibilities • You will work alongside different parts of the business • You will engage and interact with colleagues across the company as well as customers • With a focus on adding value, the role of Business Administrator will contribute to the efficiency of the business Desired Qualifications • Qualifications include Maths and English GCSEs, at grades 4/C or above (or equivalent) Prospects • Our client is looking to build and grow their future and this apprenticeship role is the foot in the door • Career progression will be available for the right candidate • The Administrator role maybe a gateway to further career opportunities, such as Management or Senior roles

Our client, based in Bexhill are compliance and cyber protection experts. They always go above and beyond to help their customers, a lot of whom you will be familiar with! They are looking for a Digital Marketing Apprentice to join their experienced team and work alongside the Marketing Manager. This is a fantastic opportunity for the right person and would suit someone with a genuine interest in digital marketing demonstrated either through previous work history or personal hobbies and or projects. Ideally a minimum of 6 - 12 months’ work experience in any role would be beneficial. Our client really values their employees and wants them to grow and succeed and, have had many successful apprentices previously. They promote a hybrid work environment once probation has been passed, around the needs of the business and welcome new talent. Due to location, it would be advantageous to be able to drive. A passion for your work is essential and an interest in cybercrime is beneficial! Responsibilities

• You will be working alongside the marketing manager, assisting with the design and implementation of digital campaigns across a variety of online platforms as well as ad hock jobs and of course complete your apprenticeship
• There will be day to day tasks to manage as well as longer term projects

Desired Qualifications

• Qualifications include Maths and English GCSEs, at grades 4/C or above (or equivalent)

Prospects

• Our client is looking to build and grow their future and this apprenticeship role is the foot in the door. Career progression will be available for the right candidate

Our client is looking for an apprentice to join their growing team as a customer service apprentice. You’ll be joining an existing team who provide secretarial support to a number of Private Hospital consultants across the UK. As part of the significant growth of the company, they are looking for new starters to assist in the handling of the high volume of calls to these client's phone lines. They are looking for people who are naturally polite and professional on the phone, and have an ability to work closely with other team members to provide outstanding service to their clients by answering patients and hospitals calls to their clinics. Experience in a similar role is not essential but a can do attitude is a must! The role will include, will include a high volume of inbound calls and should seek to create a positive experience for each caller. To be a successful call centre representative, you should be customer-focused and detail-oriented. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible. This is a great opportunity for someone to learn and develop their skills through on the job training and gain a Level 3 Apprenticeship qualification in the process. Responsibilities

• Deal with a high volume of incoming queries
• Ensure daily SLAs are met and adhered to e.g AHT, Average calls per day, Offline time
• Record all interactions on the company practice management system
• Maintain a professional and courteous manner at all times
• Adhere to GDPR requirements
• Maintain a positive and professional relationship with all clients/patients and callers
• Liaise with other teams/team members to ensure first-call resolution
• Ad-hoc duties as they arise or requested by manager/supervisor

Desired Skills

• Excellent command of both verbal and written English
• Have a patient and calm telephone manner
• A can-do attitude
• Be motivated to reach targets
• Willing to learn and increase knowledge base

Desired Qualifications

• Mathematics and English GCSEs

Prospects

• Opportunity to progress for the right candidate after completion of Apprenticeship

Package:

• Competitive salary - DOE
• Team performance bonus
• Pension contribution
• Health Insurance
• Life Assurance
• EAP
• Gym membership
• Sick leave
• Additional annual leave based on length of service
• Support for professional development
• Sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive scheme i.e. commuter and bike to work

Our client, based in Brighton, is a local, successful Estate Agency who are looking for an Apprentice Lettings Administration Assistant. The successful candidate will assist in all areas of administration, tenant referencing, and drafting legal documents. This is an exciting opportunity to develop your skills in the property industry, whilst studying towards a nationally recognised qualification. No experience is required as full training will be given as part of the apprenticeship. This role would somebody who is outgoing, naturally organised whilst projecting a professional manner with good initiative-taking abilities and a confident approach. Responsibilities The role is assisting our Lettings Administration Supervisor with the daily administrative processes.

• Handling documents referring to tenant referencing and tenant utilities
• Answering incoming email and telephone enquiries
• You will also assist with the drafting of legal documents, in preparation of move ins and tenancy renewals
• This role would somebody who is outgoing, naturally organised whilst projecting a professional manner with good common sense

  Desired Skills 

• Good telephone manner
• Good communication skills
• Time management skills
• Ability to learn new systems
• Computer skills i.e., email software

• Driving license is an advantage, but not essential

Desired Personal Skills

• Team player
• Good interpersonal skills

Desired Qualifications

• GCSE grades 4 - 9 or equivalent in English and Mathematics

Prospects

• There is potential to progress into a permanent role after successful completion of the apprenticeship for the right candidate

Our client is looking to recruit a Business Administration Apprentice to join their hardworking and motivated team in Eastbourne. The successful candidate will be responsible for acting as a first point of contact for client customers who are in financial difficulties and providing support to the business. The ideal candidate will have excellent oral and written communication skills, should be able to use Microsoft packages such as Word, Excel, Outlook, etc and must possess high-standard customer service skills. This role offers a very competitive salary and many benefits, including uncapped OTE bonus schemes, staff fundays / wellness days, the opportunity to work in a lovely location in a new modern office and much more! Responsibilities

• Outbound calls and emailing and texting customers regarding money owed
• Helping customers in Financial Difficulties and treating them fairly
• Client account management
• Referring matters for legal action and preparing bundles
• Setting up Direct Debits
• Taking Payments
• Chasing missed payments and resetting direct debits
• 30-50 calls a day outbound and inbound
• General office duties photo copying and scanning
• Learners will also study
• Using IT systems to write emails, create proposals and produce spreadsheets
• Maintaining records and files
• How to build positive working relationships
• Communications skills
• Resource planning
• Project management techniques

Desired Skills

• Excellent communications skill both orally and written
• Ability to use all Microsoft packages including EXCEL basic
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt and respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise and manage time effectively
• Excellent Customer Service skills
• Proven phone experience useful but training can be given
• Some Legal understanding useful

Benefits

• Newly refurbished offices
• Staff discount scheme
• Attractive bonus package (uncapped OTE)
• Increased annual leave after a years’ service
• Staff Fundays and wellness days
• Great location

Desired Qualifications

• Grade 4/C or Equivalent in GCSE English and GCSE Mathematics

Our client, a renewable energy company, are looking to recruit an Apprentice Business Administrator to join their expert team in Burgess Hill. The successful candidate will be responsible for inputting data for incoming customers, learning to utilise, organise and manage systems and making / receiving telephone calls from customers and business partners. The ideal candidate will be confident and proficient in the use of Microsoft Office, hold Grade A* - C (9 – 4) in GCSE Mathematics or English (or equivalent) and most importantly should be eager and willing to learn and work. You will be perfect for this role if you have great organisational skills, the ability to use your own initiative and possess some IT skills.  This role offers a great opportunity to earn an industry-recognised qualification (Level 3 Business Administration) and to kickstart your career within a business / administration setting for an environmentally conscious company! Responsibilities

• Answering incoming phone calls to the company from customers and company partners
• Making calls where necessary
• Organising files and inputting data onto company systems
• Logging information and creating individual customer information archives
• Applicant will be responsible for handling paperwork and files, organising and creating folders where needed
• The applicant will be given training to learn how to make calls to potential customers, taking details and making bookings in accordance with our array of sales representatives
• The applicant will be under the guidance of a previous apprentice who has now been with the company for over 4 years

Desired Skills / Qualifications

• Experienced in the use of Microsoft Office
• Grade A*- C (4) in English and maths or equivalent
• IT qualification would be desirable but not essential
• Ability to use own initiative
• A willingness to learn and work
• Good organisational skills

  Benefits

• Employee discount
• Company pension scheme
• Free parking
• Life insurance
• Wellness programme

Prospects

• Progression within the company to handle more involved tasks and responsibilities