- Processing new sales leads and opportunities for the team, including the preparation of tender documents
- Managing technical documents in line with Company QA procedures
- Monitoring of correspondence between the sales team and clients
- Answering phone calls and liaising with clients as required
- Scheduling of diaries, meetings and meeting rooms
- Monitoring and updating the Company CRM (database)
- Managing and updating central sales documents and presentations
- Assisting in the preparation of pre-qualification documentation
- Using own initiative to pro-actively develop new admin systems in conjunction with sales managers and Business Development Director
- Ensuring relevant bid/estimate signoffs are attained in line with QA procedures
- Monitoring of sales deadlines for the team
- Daily monitoring of the central sales email system
- Booking of departmental travel
- General sales and administrative duties as may be required
- Extremely organised with good attention to detail
- Able to manage and prioritise a diverse workload
- Pro-active with a desire to improve processes and business performance
- Team player and effective communicator
- Able to work alone and on own initiative, as well as part of the Sales Team
- Able to communicate clearly with foreign clients
- Able to liaise and co-ordinate with staff of all levels in multiple offices around the world
- An interest in engineering would be advantageous; an eagerness to develop product and industry knowledge is essential
- Good knowledge of Microsoft Office packages, particularly Excel
- 22 days holiday per year, rising by one day a year to a maximum of 25 days per year
- Pension scheme – company matches contributions up to 7%
- Death-in-service cover at the rate of 4 times salary
- Private Health Care Scheme after 6 months service – employee dependents can be covered at their own cost but as part of the group scheme
Job Features
Job Category | Business Administration |
Salary | £16,500 per annum |
Hours | 37.5 hours per week - Monday – Thursday (8:30am – 17:30am) and Friday (8:30am – 1:00pm) |
Our client, a fast-growing global leader in bespoke heating equipment, is looking to recruit a highly organised and detail oriented individual to join their dynamic and friendly Burgess Hill tea...
- Responsible for providing a warm welcome to all members, visitors, and contacts, representing the company.
- Responsible for ensuring that all visitors and hot deskers are on boarded to the space correctly and are inducted correctly to using the space.
- Responsible for ensuring the space is clean and tidy.
- Responsible for keeping the member community up to date with information be that reactive / informative or proactive updates.
- Responsible for answering telephones according to company guidelines, responding to information enquiries accurately, routing calls as appropriate and taking messages.
- Ensuring alarms, locks and security measures are in place at the end of the working day.
- Responsible for ensuring that Health and Safety procedures and processes are followed, and any breaches are highlighted to the Head of Operations.
- Responsible for responding to and recording all incidents/complaints/issues according to the company Incident Reporting Procedure documented in the Runbook for each site, finding and recording solutions within the agreed timescales.
- Accepting, sorting, and processing post and parcels in accordance with company procedure.
- Accepting and signing for deliveries
- Purchasing supplies following the established procedures
- Supporting the sales team with any inbound enquiries to the space for hot desking and/or meeting room bookings
- Ensuring all inbound sales enquiries are processed correctly using our Sales CRM system.
- Carry out tours of the space for potential new members.
- Supporting the Head of Community with any events that have been scheduled into your space including set, ordering food and drink, attending the event.
- Organising informal social events, we hold a shared lunch once a quarter in which all the members come together and have lunch!
- We are looking for someone that can drive these social events forward by thinking of other ways we can get the community together.
- Listening to your members and identifying if there are any introductions that can be made to help promote other members' businesses or provide support.
- Professional telephone manner
- Strong customer service experience
- Computer literate
- Previous office or sales experience beneficial not essential
- Attention to detail.
- Organisation
- Self-starter
- Target driven.
- Proactive
- Ambitious
- Tenacious
- ‘Can do’ attitude.
- GCSE grades 4-9 or equivalent in English and Maths
Job Features
Job Category | Business Administration |
Salary | £25,000 per annum |
Hours | Monday – Friday, 8:30am – 5:30pm |
Our client provides spacious offices which are designed for the modern-day worker, Soho or Tech hub worker, freelancer, start-up business, growing business, entrepreneur and (or) those looking for col...
- Holiday Cover: As a Roaming Community Manager, you will be the go-to person for holiday cover, ensuring a seamless experience for our members and visitors.
- Sick Leave Support: Step in and provide vital support when team members are on sick leave, maintaining the high level of service our members expect.
- Additional Support: Be the extra set of hands when needed, contributing to the efficient operation of our spaces.
- C&D Hub: When not covering spaces, you'll be based at the Worthing C&D Hub, where you'll continue to make an impact on the daily operation and maintenance of our spaces.
- Ensure a warm and inviting atmospheres for all members, visitors, and contacts at various Freedom Works locations, consistently upholding the Freedom Works brand's image.
- Facilitate the onboarding process for visitors and hot deskers, ensuring they are familiar with the space's facilities and protocols.
- Maintain cleanliness and orderliness in the co-working spaces, ensuring a comfortable and productive work environment.
- Keep the member community informed by providing timely updates, whether they are reactive, informative, or proactive.
- Manage telephone calls in accordance with company guidelines, accurately respond to information inquiries, direct calls as needed, and take messages when necessary.
- Implement security measures, including alarms and locks, at the close of the working day.
- Adhere to Health and Safety procedures and promptly report any breaches to the Head of Operations.
- Record and address all incidents, complaints, and issues following the company's Incident Reporting Procedure, documenting solutions within agreed timeframes.
- Handle incoming mail and parcels according to company procedures, including accepting deliveries and signing for them.
- Procure necessary supplies following established procedures.
- Assist the sales team by supporting inquiries related to hot desking, meeting room bookings, and potentially Dedicated memberships within our offices.
- Process all inbound sales inquiries accurately using our Sales CRM system.
- Conduct tours of the co-working spaces for potential new members, showcasing the benefits and features of the locations.
- Be an integral part of the Freedom Works community by actively engaging with members.
- Support the Community Managers to organise and execute scheduled events, which may include event setup, food, and beverage orders, and attending the events.
- Attend informal social events to foster a sense of togetherness among members, such as shared lunches and other creative community-building initiatives.
- Foster connections among members by actively listening and identifying opportunities for introductions that can promote their businesses or provide support.
- Play a key role in supporting the Barclays Eagle Labs partnership, organising events, including informal social gatherings, networking opportunities, and business support events.
- Ad-Hoc Projects: Contribute to various ad-hoc projects aimed at driving member engagement.
- Professional telephone manner
- Strong customer service experience
- Computer literate
- Previous office or sales experience beneficial not essential
- Attention to detail.
- Organisation
- Drive – have access to a vehicle.
- GCSE grades 4-9 or equivalent in English and Maths
Job Features
Job Category | Business Administration |
Salary | £25,000 per annum |
Hours | Monday – Friday, 8:30am – 5:30pm |
Our client provides spacious offices which are designed for the modern-day worker, Soho or Tech hub worker, freelancer, start-up business, growing business, entrepreneur and (or) those looking for col...
- Helping deal with customer queries, emails and chatbot in a busy office
- Delivering excellent customer service
- Overseeing social media and engagement
- Helping out around a busy office
- General ad hoc duties where required
- Strong level of oral and written English skills
- Excellent communication skills with positive, energetic and friendly approach
- Enthusiastic, driven, ambitious and tenacious
- Able to manage day-to-day tasks to achieve objectives
- Passion for environmental friendliness / being green is a plus!
- Grade C (4) or above in both Mathematics and English at GCSE level
Job Features
Job Category | Customer Service |
Salary | £16,000 per annum |
Hours | Monday – Friday, 9:00am – 5:30pm (35 hours per week) |
Are you looking for an exciting opportunity to join an environmentally friendly business and kickstart your career, whilst working towards an industry recognised Level 3 Customer Service qualification...
Job Features
Job Category | Business Administration |
Salary | £18,000 - £22,000 per annum (dependent on experience) |
Our client, based in Bexhill are compliance and cyber protection experts. They always go above and beyond to help their customers, a lot of whom you will be familiar with! They are looking for a Busin...
- You will be working alongside the marketing manager, assisting with the design and implementation of digital campaigns across a variety of online platforms as well as ad hock jobs and of course complete your apprenticeship
- There will be day to day tasks to manage as well as longer term projects
- Qualifications include Maths and English GCSEs, at grades 4/C or above (or equivalent)
- Our client is looking to build and grow their future and this apprenticeship role is the foot in the door. Career progression will be available for the right candidate
Job Features
Job Category | Digital Marketing |
Salary | £18,000 - £22,000 per annum (dependent on experience) |
Our client, based in Bexhill are compliance and cyber protection experts. They always go above and beyond to help their customers, a lot of whom you will be familiar with! They are looking for a Digit...
- Deal with a high volume of incoming queries
- Ensure daily SLAs are met and adhered to e.g AHT, Average calls per day, Offline time
- Record all interactions on the company practice management system
- Maintain a professional and courteous manner at all times
- Adhere to GDPR requirements
- Maintain a positive and professional relationship with all clients/patients and callers
- Liaise with other teams/team members to ensure first-call resolution
- Ad-hoc duties as they arise or requested by manager/supervisor
- Excellent command of both verbal and written English
- Have a patient and calm telephone manner
- A can-do attitude
- Be motivated to reach targets
- Willing to learn and increase knowledge base
- Mathematics and English GCSEs
- Opportunity to progress for the right candidate after completion of Apprenticeship
- Competitive salary - DOE
- Team performance bonus
- Pension contribution
- Health Insurance
- Life Assurance
- EAP
- Gym membership
- Sick leave
- Additional annual leave based on length of service
- Support for professional development
- Sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive scheme i.e. commuter and bike to work
Job Features
Job Category | Customer Service |
Salary | £20,000 per annum + Bonus |
Our client is looking for an apprentice to join their growing team as a customer service apprentice. You’ll be joining an existing team who provide secretarial support to a number of Private Hospita...
- Handling documents referring to tenant referencing and tenant utilities
- Answering incoming email and telephone enquiries
- You will also assist with the drafting of legal documents, in preparation of move ins and tenancy renewals
- This role would somebody who is outgoing, naturally organised whilst projecting a professional manner with good common sense
- Good telephone manner
- Good communication skills
- Time management skills
- Ability to learn new systems
- Computer skills i.e., email software
- Driving license is an advantage, but not essential
- Team player
- Good interpersonal skills
- GCSE grades 4 - 9 or equivalent in English and Mathematics
- There is potential to progress into a permanent role after successful completion of the apprenticeship for the right candidate
Job Features
Job Category | Business Administration |
Salary | £16,000 - £22,000 per annum |
Hours | Monday – Friday with 1 - 2 Saturdays out of 4 (with a day off in the week) |
Our client, based in Brighton, is a local, successful Estate Agency who are looking for an Apprentice Lettings Administration Assistant. The successful candidate will assist in all areas of administra...
- Outbound calls and emailing and texting customers regarding money owed
- Helping customers in Financial Difficulties and treating them fairly
- Client account management
- Referring matters for legal action and preparing bundles
- Setting up Direct Debits
- Taking Payments
- Chasing missed payments and resetting direct debits
- 30-50 calls a day outbound and inbound
- General office duties photo copying and scanning
- Learners will also study
- Using IT systems to write emails, create proposals and produce spreadsheets
- Maintaining records and files
- How to build positive working relationships
- Communications skills
- Resource planning
- Project management techniques
- Excellent communications skill both orally and written
- Ability to use all Microsoft packages including EXCEL basic
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt and respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise and manage time effectively
- Excellent Customer Service skills
- Proven phone experience useful but training can be given
- Some Legal understanding useful
- Newly refurbished offices
- Staff discount scheme
- Attractive bonus package (uncapped OTE)
- Increased annual leave after a years’ service
- Staff Fundays and wellness days
- Great location
- Grade 4/C or Equivalent in GCSE English and GCSE Mathematics
Job Features
Job Category | Business Administration |
Salary | £15,500 - £29,500 per annum (depending on experience) |
Our client is looking to recruit a Business Administration Apprentice to join their hardworking and motivated team in Eastbourne. The successful candidate will be responsible for acting as a first poi...
- Answering incoming phone calls to the company from customers and company partners
- Making calls where necessary
- Organising files and inputting data onto company systems
- Logging information and creating individual customer information archives
- Applicant will be responsible for handling paperwork and files, organising and creating folders where needed
- The applicant will be given training to learn how to make calls to potential customers, taking details and making bookings in accordance with our array of sales representatives
- The applicant will be under the guidance of a previous apprentice who has now been with the company for over 4 years
- Experienced in the use of Microsoft Office
- Grade A*- C (4) in English and maths or equivalent
- IT qualification would be desirable but not essential
- Ability to use own initiative
- A willingness to learn and work
- Good organisational skills
- Employee discount
- Company pension scheme
- Free parking
- Life insurance
- Wellness programme
- Progression within the company to handle more involved tasks and responsibilities
Job Features
Job Category | Business Administration |
Salary | £16,000 - 19,000 per annum |
Hours | Monday – Friday, 9am – 5pm (1 hour paid lunch) |
Our client, a renewable energy company, are looking to recruit an Apprentice Business Administrator to join their expert team in Burgess Hill. The successful candidate will be responsible for inputtin...