Apprenticeship Programmes

Business Administrator (Level 3 Advanced Apprenticeship)

This apprenticeship provides bespoke Business Administration training, assisting learners who work in business administration relevant positions such as Personal Assistant, Office Executive or Office Supervisor.
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Customer Service Practitioner (Level 2 Intermediate Apprenticeship)

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation, with their actions influencing the customer experience and the satisfaction of the organisation. This apprenticeship develops the excellent customer service skills and behaviours required of this position, including the face-to-face, telephone, and digital correspondence required to deliver and promote company customer service standards.
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Customer Service Specialist (Level 3 Advanced Apprenticeship)

The main purpose of a Customer Service Specialist is to be a professional for direct customer support, in a variety of sector and organisation types. People employed in this role are an advocate of customer service, who act as a point of referral for complex or technical customer requests, queries and ongoing customer problems. This programme helps to develop the necessary skills required to be a point of escalation for those complex customer requests, alongside organisational and generic IT systems technologies that allow this to be completed successfully.
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Digital Marketing (Level 3 Advanced Apprenticeship)

This apprenticeship is designed for individuals working within the digital marketing sector, assisting in the development of their skills with regard to the creation and development of digital campaigns across a variety of online and social media platforms.
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Early Years Practitioner (Level 2)

Early Years Practitioners will be responsible for supporting child initiated and adult led activities based around the needs and interests of each individual child, supporting children’s learning through planned, purposeful play opportunities and educational programmes and working as part of a team to ensure each child feels safe and secure. An EYP will also support the observation and assessment of each child and contribute to their learning experiences and assist with the care needs of the individual child such as teeth, skin, hair, feeding, changing nappies and toileting under direction of a more senior member of the team. They will also work in partnerships with other colleagues, parents and/or carers or other professionals, with support from a more senior member of the team, to meet the individual needs of each child. They will also have a responsibility for ensuring that they recognise when a child is in danger and/or at risk of serious harm or abuse and contributing to the health and safety of the children, staff and others on the premises.
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Early Years Educator (Level 3)

Early Years Educators, and other job roles such as nursery nurse and childminders, who are highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe. They work in a range of settings including full day care, children’s centres, preschools, reception classes and as childminders. They may either be working on their own or supervising others to deliver the Early Years Foundation Stage (EYFS) requirements set by Government for the learning, development and care of children from birth to 5 years old.
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Hospitality Team Member (Level 2 Intermediate Apprenticeship)

A Hospitality Team Member can work in a range of establishments, with the role varying dependent on the venue or business that they operate within. As a result, people in this position are required to be adaptable and able to support team members across the business. This programme helps to develop the fantastic hospitality skills and customer service required to ensure that every customer feels welcomed and well looked after.
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Hospitality Supervisor (Level 3 Advanced Apprenticeship)

Much like team members, Hospitality Supervisors work across a variety of businesses, including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. Providing support to management teams these individuals are capable of independently running hospitality services and shifts. This apprenticeship assists the development of the skills required to do this successfully, including the ability to work under pressure and across multiple functions and specialities.
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People Professional Standard (Level 5)

This role can be found in organisations of any size, in any sector. In smaller organisations, this type of role is likely to have a broader remit. People Professionals play a key role in supporting the business to meet its strategic objectives by driving forward the People agenda. People Professionals are responsible for various activities from attracting, recruiting, developing, and retaining talent, managing payroll and benefits, supporting positive employee relations, and ensuring compliance with employment law.

The broad purpose of the occupation is to support the business to meet its objectives through the people agenda and relative initiatives. People expertise will be used to provide advice, views, and challenge to the business, enabling the role to be involved in a wide range of projects and tasks. 

In their daily work, an employee in this occupation will give specific advice and coaching on the interpretation of applicable policies and employment law to the business. They will also support on people related elements of business projects. They will work with stakeholders inside the People function, internal stakeholders, and external stakeholders as appropriate.

An employee in this role will interact with various roles at differing levels of the organisation from within HR to other business areas. The ability to communicate, influence and negotiate is key whilst adopting evidence-based decision making. 

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Information Communications Technician (Level 3 Advanced Apprenticeship)

An Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

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Learning and Development Practitioner (Level 3 Advanced Apprenticeship)

Learning and Development Practitioners are typically involved with identifying the learning and training needs of their organisation, and subsequently, the designing, delivering and evaluation of training. Apprentices on this programme will develop these skills, with additional focus being given to enhancing the expertise and competence of their field, allowing them to confidently design effective training, both in the immediate and with an eye to the long-term success of their organisation.
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Learning and Development Consultant (Level 5)

A Learning and Development Consultant is accountable for ensuring that the learning and development activities within their business contributes to improved performance in the workplace, at an individual and organisational level. This training programme is designed to develop this strategic focus, in addition to reinforcing the skills required to continue to design effective learning and development facilities for their business in the future. This may be specialist or more generalist in nature, dependent on the nature of the role that the learner occupies.
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Team Leader/Supervisor (Level 3 Advanced Apprenticeship)

This programme is for Team Leaders/Supervisors with a first line management position, assisting to develop the skills required to successfully manage operational responsibilities and management tasks. This includes supporting, managing and developing team members, monitoring workloads and resources, and other operational and problem solving tasks.
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Operations/Departmental Manager (Level 5)

This apprenticeship is for someone who manages teams and/or projects. These employees will be responsible for creating and delivering operational plans, managing projects, and leading and managing teams. This programme will assist to develop these individuals in the skills required to successfully manage and develop team members, projects and operational plans, as well as building relationships internally and externally.
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Marketing Executive (Level 4)

A Marketing Executive will help shape, support, and deliver marketing plans, working in conjunction with the Marketing Manager who will define the overall marketing strategy. A highly audience focused role which requires creativity, communication, and project management skills – these individuals are responsible for planning and executing tactical and targeted marketing activity.

Typical responsibilities include:
• Managing and maintaining key marketing channels, including digital, offline, and social media
• Planning and delivering tactical integrated marketing campaigns
• Managing the production and distribution of marketing materials
• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers (incl. agencies) and partner organisations
• Collecting and analysing research information to understand target audience behaviour and views across the market in general and the marketing mix
• Assisting in the achievement of brand positioning to agreed guidelines
• Organising and attending events such as conferences, seminars, receptions, and exhibitions.

This apprenticeship is designed to meet the requirements for registration as an Affiliate Member with the Chartered Institute of Marketing (CIM).

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Recruitment Resourcer (Level 2)

A Recruitment Resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a Recruitment Resourcer are:

1. Research, identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief
2. Identify new business opportunities through a variety of means and refer these opportunities to a recruiter
3. Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to

A career in recruitment as a Recruitment Resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout the industry as a whole.

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Recruitment Consultant (Level 3)

Predominantly employed within the recruitment sector, the Recruitment Consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A Recruitment Consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a Recruitment Consultant are:

1. Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals
2. Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals
3. Developing and manage client/candidate relationships to ensure high levels of customer satisfaction and quality standards
4. Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to

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