Apprenticeship Programmes

Business Administrator (Level 3 Advanced Apprenticeship)

This apprenticeship provides bespoke Business Administration training, assisting learners who work in business administration relevant positions such as Personal Assistant, Office Executive or Office Supervisor.
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Customer Service Practitioner (Level 2 Intermediate Apprenticeship)

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation, with their actions influencing the customer experience and the satisfaction of the organisation. This apprenticeship develops the excellent customer service skills and behaviours required of this position, including the face-to-face, telephone, and digital correspondence required to deliver and promote company customer service standards.
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Customer Service Specialist (Level 3 Advanced Apprenticeship)

The main purpose of a Customer Service Specialist is to be a professional for direct customer support, in a variety of sector and organisation types. People employed in this role are an advocate of customer service, who act as a point of referral for complex or technical customer requests, queries and ongoing customer problems. This programme helps to develop the necessary skills required to be a point of escalation for those complex customer requests, alongside organisational and generic IT systems technologies that allow this to be completed successfully.
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Multi-Channel Marketer Standard (Level 3 Standard Apprenticeship) 

Multi-channel marketers will define, design, build and implement campaigns across a variety of platforms to drive customer engagement and retention. As part of the marketing team, they will contribute to the implementation of the marketing strategy and plans and will have responsibility for elements of the overall marketing plan.

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Early Years Practitioner (Level 2)

Early Years Practitioners will be responsible for supporting child initiated and adult led activities based around the needs and interests of each individual child, supporting children’s learning through planned, purposeful play opportunities and educational programmes and working as part of a team to ensure each child feels safe and secure. An EYP will also support the observation and assessment of each child and contribute to their learning experiences and assist with the care needs of the individual child such as teeth, skin, hair, feeding, changing nappies and toileting under direction of a more senior member of the team. They will also work in partnerships with other colleagues, parents and/or carers or other professionals, with support from a more senior member of the team, to meet the individual needs of each child. They will also have a responsibility for ensuring that they recognise when a child is in danger and/or at risk of serious harm or abuse and contributing to the health and safety of the children, staff and others on the premises.
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Early Years Educator (Level 3)

Early Years Educators, and other job roles such as nursery nurse and childminders, who are highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe. They work in a range of settings including full day care, children’s centres, preschools, reception classes and as childminders. They may either be working on their own or supervising others to deliver the Early Years Foundation Stage (EYFS) requirements set by Government for the learning, development and care of children from birth to 5 years old.
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Early Years Lead Practitioner (Level 5)

An Early Years Lead Practitioner is proactive and influential, working directly with children, skilfully leading day to day practice at an operational level. They are effective role models of play based learning, supporting others to develop their own practice. They are highly skilled professionals who take an operational lead for the care, learning and development of all young children within their care, adapting to individual needs providing inclusive and holistic provision. They engage with sector developments both locally and nationally, with a commitment to developing their own professional and educational competencies. In their daily work, an employee in this occupation interacts with children aged birth to eight years, families, practitioners, other professionals, and appropriate agencies. An employee in this occupation will be responsible for supporting the quality of learning and development in their setting. They lead on the operational aspects of this provision and are typically responsible for leading other practitioners.
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Hospitality Team Member (Level 2 Intermediate Apprenticeship)

A Hospitality Team Member can work in a range of establishments, with the role varying dependent on the venue or business that they operate within. As a result, people in this position are required to be adaptable and able to support team members across the business. This programme helps to develop the fantastic hospitality skills and customer service required to ensure that every customer feels welcomed and well looked after.
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Hospitality Supervisor (Level 3 Advanced Apprenticeship)

Much like team members, Hospitality Supervisors work across a variety of businesses, including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. Providing support to management teams these individuals are capable of independently running hospitality services and shifts. This apprenticeship assists the development of the skills required to do this successfully, including the ability to work under pressure and across multiple functions and specialities.
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HR Support Standard (Level 3)

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

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People Professional Standard (Level 5)

This role can be found in organisations of any size, in any sector. In smaller organisations, this type of role is likely to have a broader remit. People Professionals play a key role in supporting the business to meet its strategic objectives by driving forward the People agenda. People Professionals are responsible for various activities from attracting, recruiting, developing, and retaining talent, managing payroll and benefits, supporting positive employee relations, and ensuring compliance with employment law.

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Information Communications Technician (Level 3 Advanced Apprenticeship)

An Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

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Learning and Development Practitioner (Level 3 Advanced Apprenticeship)

Learning and Development Practitioners are typically involved with identifying the learning and training needs of their organisation, and subsequently, the designing, delivering and evaluation of training. Apprentices on this programme will develop these skills, with additional focus being given to enhancing the expertise and competence of their field, allowing them to confidently design effective training, both in the immediate and with an eye to the long-term success of their organisation.
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Learning and Development Consultant (Level 5)

A Learning and Development Consultant is accountable for ensuring that the learning and development activities within their business contributes to improved performance in the workplace, at an individual and organisational level. This training programme is designed to develop this strategic focus, in addition to reinforcing the skills required to continue to design effective learning and development facilities for their business in the future. This may be specialist or more generalist in nature, dependent on the nature of the role that the learner occupies.
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Team Leader/Supervisor (Level 3 Advanced Apprenticeship)

This programme is for Team Leaders/Supervisors with a first line management position, assisting to develop the skills required to successfully manage operational responsibilities and management tasks. This includes supporting, managing and developing team members, monitoring workloads and resources, and other operational and problem solving tasks.
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Operations/Departmental Manager (Level 5)

This apprenticeship is for someone who manages teams and/or projects. These employees will be responsible for creating and delivering operational plans, managing projects, and leading and managing teams. This programme will assist to develop these individuals in the skills required to successfully manage and develop team members, projects and operational plans, as well as building relationships internally and externally.
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Marketing Executive (Level 4)

A Marketing Executive will help shape, support, and deliver marketing plans, working in conjunction with the Marketing Manager who will define the overall marketing strategy. A highly audience focused role which requires creativity, communication, and project management skills – these individuals are responsible for planning and executing tactical and targeted marketing activity.

Typical responsibilities include:
• Managing and maintaining key marketing channels, including digital, offline, and social media
• Planning and delivering tactical integrated marketing campaigns
• Managing the production and distribution of marketing materials
• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers (incl. agencies) and partner organisations
• Collecting and analysing research information to understand target audience behaviour and views across the market in general and the marketing mix
• Assisting in the achievement of brand positioning to agreed guidelines
• Organising and attending events such as conferences, seminars, receptions, and exhibitions.

This apprenticeship is designed to meet the requirements for registration as an Affiliate Member with the Chartered Institute of Marketing (CIM).

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Recruitment Resourcer (Level 2)

A Recruitment Resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a Recruitment Resourcer are:

1. Research, identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief
2. Identify new business opportunities through a variety of means and refer these opportunities to a recruiter
3. Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to

A career in recruitment as a Recruitment Resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout the industry as a whole.

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Recruitment Consultant (Level 3)

Predominantly employed within the recruitment sector, the Recruitment Consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A Recruitment Consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a Recruitment Consultant are:

1. Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals
2. Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals
3. Developing and manage client/candidate relationships to ensure high levels of customer satisfaction and quality standards
4. Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to

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