Apprenticeship Programmes

Next Step Apprenticeships offers a large portfolio of programmes to suit the needs of all variety of businesses and candidates. As mentioned above, developing staff not only ensures the continued and future success of your business, but has been shown to increase employee satisfaction and reduce turnover, demonstrating the value that these services can add to your business in the immediate and long-term.

Types of apprentice programmes

Business Administration Level 2 to Level 4
Business Administration (Level 2 Intermediate Apprenticeship)

Providing training in Business Support, this apprenticeship is designed with a variety of administrative roles in mind, including receptionists, junior secretaries, and roles that involve a good understanding of business administrative needs. This course will allow learners to build a foundation of skills needed to be successful in these roles, with guidance and on the job training.
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Business Administrator (Level 3 Advanced Apprenticeship)

This apprenticeship provides bespoke Business Administration training, assisting learners who work in business administration relevant positions such as Personal Assistant, Office Executive or Office Supervisor.
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Business Administration (Level 4 Higher Apprenticeship)

This apprenticeship, designed for experienced Business Administrators, focuses on developing the abilities that are required to successfully work independently or as part of a team, such as developing, implementing, maintaining and improving administrative services. The role of a Business Administrator contributes to the efficiency of an organisation, and successful apprentices will be able to add value to the business through developing their ability to work on a number of cross-functional areas and teams.
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Customer Service Level 2 and Level 3
Customer Service Practitioner (Level 2 Intermediate Apprenticeship)

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation, with their actions influencing the customer experience and the satisfaction of the organisation. This apprenticeship develops the excellent customer service skills and behaviours required of this position, including the face-to-face, telephone, and digital correspondence required to deliver and promote company customer service standards.
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Customer Service Specialist (Level 3 Advanced Apprenticeship)

The main purpose of a Customer Service Specialist is to be a professional for direct customer support, in a variety of sector and organisation types. People employed in this role are an advocate of customer service, who act as a point of referral for complex or technical customer requests, queries and ongoing customer problems. This programme helps to develop the necessary skills required to be a point of escalation for those complex customer requests, alongside organisational and generic IT systems technologies that allow this to be completed successfully.
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Digital Marketing Level 3
Digital Marketing (Level 3 Advanced Apprenticeship)

This apprenticeship is designed for individuals working within the digital marketing sector, assisting in the development of their skills with regard to the creation and development of digital campaigns across a variety of online and social media platforms.
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Employability Practitioner Level 4
Employability Practitioner (Level 4)

A person in this role will be responsible for supporting a caseload of the hardest to help individuals to change behaviours and develop knowledge and skills to improve their employability. All interactions and interventions that the employee has with service users will be recorded and regularly updated on the relevant in-house company computer systems. They will also be responsible for undertaking practitioner development and supporting colleagues through coaching and mentoring. The role will involve gathering data and information through research to make recommendations and inform service delivery through evidence-based improvements. They will also liaise with employers, advocating on a servicer user’s behalf, to find the right opportunity, based on their wants, needs and aspirational employment/career goals. They will be responsible for developing relationships with external stakeholders and to identify business development opportunities for the benefit of the local community and generating referrals of service users. An Employability Practitioner can be based in an office where the service users travel to meet them or equally they can be field based and will meet with service users out in the community in agreed locations.
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Hospitality Appreticeships Level 2 and Level 3
Hospitality Team Member (Level 2 Intermediate Apprenticeship)

A Hospitality Team Member can work in a range of establishments, with the role varying dependent on the venue or business that they operate within. As a result, people in this position area required to be adaptable and able to support team members across the business. This programme helps to develop the fantastic hospitality skills and customer service required to ensure that every customer feels welcomed and well looked after.
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Hospitality Supervisor (Level 3 Advanced Apprenticeship)

Much like team members, Hospitality Supervisors work across a variety of businesses, including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. Providing support to management teams these individuals are capable of independently running hospitality services and shifts. This apprenticeship assists the development of the skills required to do this successfully, including the ability to work under pressure and across multiple functions and specialities.
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Human Resources Level 3 and Level 5
HR Support (Level 3 Advanced Apprenticeship)

This apprenticeship is designed for the development of HR professionals, who typically operate as part of the HR function delivering front-line support to managers and employees. Particular focus is given to handling of day-to-day queries and HR advice, as well as HR processes (both transactional and complex). Apprentices who complete this programme successfully will be able to competently complete all of these activities to a high level, and successfully deliver compliant guidance on a wide variety of HR issues, using company policy and current law to inform this for future use.
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HR Consultant/Partner (Level 5)

Dependent on the organisation that this role is found within, this role may be interchangeably referred to as an HR Consultant or an HR Business Partner. Individuals in this role will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, typically providing tailored advice to mid-level and Senior Managers. This programme works to develop this expertise further, and will empower individuals who complete this apprenticeship successfully to influence the thinking and best practice approach of their organisations.
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Learning and Development Level 3 and Level 5
Learning and Development Practitioner (Level 3 Advanced Apprenticeship)

Learning and Development Practitioners are typically involved with identifying the learning and training needs of their organisation, and subsequently, the designing, delivering and evaluation of training. Apprentices on this programme will develop these skills, with additional focus being given to enhancing the expertise and competence of their field, allowing them to confidently design effective training, both in the immediate and with an eye to the long-term success of their organisation.
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Learning and Development Consultant (Level 5)

A Learning and Development Consultant is accountable for ensuring that the learning and development activities within their business contributes to improved performance in the workplace, at an individual and organisational level. This training programme is designed to develop this strategic focus, in addition to reinforcing the skills required to continue to design effective learning and development facilities for their business in the future. This may be specialist or more generalist in nature, dependent on the nature of the role that the learner occupies.
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Management Level 3 and Level 5
Team Leader/Supervisor (Level 3 Advanced Apprenticeship)

This programme is for Team Leaders/Supervisors with a first line management position, assisting to develop the skills required to successfully manage operational responsibilities and management tasks. This includes supporting, managing and developing team members, monitoring workloads and resources, and other operational and problem solving tasks.
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Operations/Departmental Manager (Level 5)

This apprenticeship is for someone who manages teams and/or projects. These employees will be responsible for creating and delivering operational plans, managing projects, and leading and managing teams. This programme will assist to develop these individuals in the skills required to successfully manage and develop team members, projects and operational plans, as well as building relationships internally and externally.
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Project Manager Level 4
Associate Project Manager (Level 4 Higher Apprenticeship)

This apprenticeship is perfect for Project Managers responsible for the implementation and management of projects in a variety of organisations. Key attributes for a candidate suitable for this programme are the ability to plan well, organisational skills, leadership, as well as management and communication skills. Apprentices who successfully complete this programme will be able to utilise suitable resources to work together in a motivated and integrated team, with clearly defined roles and responsibilities.
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Recruitment Level 2 and Level 3
Recruitment Resourcer (Level 2)

A Recruitment Resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a Recruitment Resourcer are:

  1. Research, identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief
  2. Identify new business opportunities through a variety of means and refer these opportunities to a recruiter
  3. Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to

A career in recruitment as a Recruitment Resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout the industry as a whole.

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Recruitment Consultant (Level 3)

Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a recruitment consultant are:

  1. Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals
  2. Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals
  3. Developing and manage client / candidate relationships to ensure high levels of customer satisfaction and quality standards
  4. Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to

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Teaching Assistant Level 3
Teaching Assistant (Level 3 Advanced Apprenticeship)

This programme is designed for individuals who are specialist in the role of Teaching Assistant, across the Primary, Special and Secondary education sub strands. They are responsible for supporting the class teacher and enhancing the learning experience of pupils, either in groups or individually, and successful apprentices will develop their skills in providing this service to their students. Additional focus is provided to the extracurricular development that these individuals provide, such as promoting self-belief, social inclusion and high self-esteem, ensuring that pupils thrive in positive and nurturing teaching environments.
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What People Are Saying

“I cannot recommend Angela and her team highly enough. They are simply exceptional! Over the past two months I have been working with Angela regarding a new role, the professionalism and level of customer care has been exemplary. I cannot say enough good things about them! Thank you!”

“As a recent graduate, I’m really grateful to Angela for helping me to step into the world of full-time employment. Her success goes to show in that I signed up with Clearline on Friday and by Monday had a job offer! Angela was lovely to speak to and was incredibly helpful in preparing me for my interview. I definitely recommend!”

“I would definitely recommend Clearline Recruitment. The whole process has been stress free and quick. Angela has kept me updated and you can tell she is genuine about wanting to get the right job for you. Thank you for all your help and I look forward to starting my new job”

“I’ve used Angela before for a job role in financial services and was placed in a great job that suited me perfectly. I would 100% recommend for anyone looking for a recruitment company, to use Clearline. You’ll be happy you did!”

“Super friendly and supportive staff! They were very helpful in every step into my new work from helping me apply to preparing me for the interview. Would recommend to anyone”

When Clearline got in contact with me I was at a crossroads in terms of my career. Throughout, Clearline arranged the interview and negotiations. Angela went above and beyond making sure I was making the right decision for me and gave me a huge amount of support.

James was professional and prompt with the execution of the role he had in mind for me. A great character and great knowledge of the companies he is recruiting for. Clearline have a fantastic member as part of their team and James should be acknowledged for his personable and professional approach to his role!

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