Are you aspiring to step into a leadership role or further develop your existing skills? Whether you’re a newcomer or have prior experience, this opportunity is designed to propel you forward and provide the experience needed to transition into a managerial position. While prior experience is not a requirement, if you do have experience, this role will offer a platform to elevate your skills to the next level.

Our client, a leading healthcare retailer and opticians, is seeking a proactive and professional Team Leader apprentice to join their dynamic team. The successful candidate will play a pivotal role in nurturing a culture where every customer feels valued and supported. This is an excellent opportunity to develop a diverse skill set encompassing administration, customer service, and leadership. You’ll be part of a company that values continuous improvement and fosters an environment of inclusivity, enabling everyone to thrive and reach their full potential.

If you’re ready to grow in a supportive and evolving workplace, this role could be your next step towards success. 

Responsibilities 

Admin responsibilities 

•  Answering emails, calls, and messages
• Using the stock managements systems
• Pre-screening patients for eye tests
• General administration
• Updating relevant spreadsheets
• Filing relevant paperwork
• Ensuring the practise is welcoming and inviting for customers.

• Relevant operational and administrative tasks associated with the running of the store.

 Customer service responsibilities

• Ability to create great relationships with customer by listening and understanding their needs.
• Help customer find the perfect products tailored to their needs and lifestyle.
• Order dispensing glasses and contact lenses.
• Providing aftersales support through repairs and adjustments
• Work together as part of a team.
• Support other colleagues within the store to develop knowledge.
• Stay updated on the latest product lines and promotions within the practice, so you can always offer customers the most relevant and current information.
• Supporting the Store Manager – to deliver the highest retailing standards.

 Desired Skills/Attributes

• Good communicator
• Enjoys providing quality customer service
• Able to learn new computer skills.
• Ability to work under pressure in a busy environment.
• Empathetic
• Caring
• Good listener
• Patient
• Empathetic

Desired qualifications

• GCSE or equivalent English & Math grade 4 (C) or above

Prospects

• Potential opportunity to go into a permanent based role once you have completed your apprenticeship.
• To progress into a managerial role.

Hours

5 Days across (Monday – Saturday) 9am – 5.30pm 37.5 hours per week.