Our Vacancies

Job Title: Customer Service & Sales Assistant Apprentice Apprenticeship: Customer Service Level 3 Location: Henfield, BN5 9BJ (Must have access to own transport – no public transport available) Salary: £16,000 – £22,000 per annum Full time: Monday – Thursday 8:00am – 5:00pm, Friday 9:00am – 3:30pm   Are you an enthusiastic and ambitious individual looking to begin your career in a fast-paced, customer-focused role? This exciting Customer Service & Sales Assistant Apprenticeship offers the perfect opportunity to join a friendly and inclusive team at a successful award-winning importer and distributor of authentic Spanish food products. As the ideal candidate, you possess a positive work ethic, a growth mindset, meticulous attention to detail, and the ability to thrive in a fast-paced environment. Don't worry if you lack experience; we offer comprehensive one-on-one training to set you up for success. You will be supporting daily customer service operations, working with the warehouse team, handling enquiries, processing orders, and building strong relationships with clients. Full training will be provided – all you need is the right attitude and eagerness to learn.   Benefits

• Earn while you learn in a supportive, fast-moving business
• 28 days annual leave (including bank holidays)
• Free on-site parking and staff product discounts
• Performance bonuses and yearly incentives
• Friendly and inclusive working environment
• Opportunity for progression upon completion of the apprenticeship

  Desired Requirements

• GCSE English and Maths at grade 4/C or above (or equivalent)
• Excellent communication and interpersonal skills
• Good IT skills – confident using email and online platforms
• Attention to detail and ability to work independently
• Positive, can-do attitude and strong work ethic
• Driving licence and own transport essential due to location

  Responsibilities for an apprentice

• Responding to customer enquiries by phone and email
• Processing orders accurately via the company’s online system
• Promoting products to new and existing customers
• Assisting with order fulfilment and maintaining stock records
• Maintaining and updating internal CRM and financial systems
• Supporting the Head of Operations and wider team with administrative tasks
• Helping to build and sustain strong client relationships
• Tracking sales activity and assisting with performance reporting

  Prospects  

• Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.

  For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.

Job Title: Customer Service Advisor Apprentice Apprenticeship: Customer Service Level 3 Location: Horsham, West Sussex (Due to the location you will need access to a vehicle) Salary: £16,000 - £18,000 per annum Hours: Monday – Friday, 9am – 5:30pm (1hr lunch break)   Our client specialises in delivering technology solutions and support to a variety of clients, providing equipment, maintenance, and IT services. The business operates from a small office environment and places a strong emphasis on high-quality customer service, teamwork, and hands-on problem solving. Employees can expect to work in a busy but friendly team, gain exposure to multiple areas of the business, and have opportunities to develop their skills and progress within the organisation.   Benefits

• Full training and support from experienced staff
• Opportunity to develop a career in customer service and IT
• Exposure to multiple areas of the business
• Friendly and supportive team environment
• Work in a small, dynamic office where your contribution is valued

  Desired Skills & Qualities

• Customer service experience
• Administration experience
• Ability to work under pressure in a time-sensitive role
• Excellent timekeeping and communication skills
• Takes ownership of workload and works independently
• Proactive, organised, and personable
• Reliable with attention to detail

  Desired Qualifications

• Grade 4 ( C ) or above in English & Math

  Responsibilities for an apprentice

• Act as first point of contact for new and existing customers
• Log service calls and coordinate engineers, parts, and updates
• Arrange delivery and networking of new equipment
• Liaise with management, suppliers, and customers at all levels
• Monitor and replenish on-site consumables
• Provide a high level of customer service at all times
• Support the smooth running of the office through back-office administration

  Apprenticeship Information You will be enrolled on the Customer Service Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects   Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role. For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.

Job Title: Finance Administrator Apprentice Apprenticeship: Business Administration Level 3 Location: Worthing Salary: £23,000 per annum Hours: Full-time, Monday – Friday, 9am – 5:30pm   This is a fantastic opportunity to join a leading supplier of Telephony, IT & Tech solutions across the UK and Europe. Working directly with the Operations Director, you will play a vital role in ensuring the smooth operation of the office and providing essential support across business functions, including the billing department. You will support the Finance team with day-to-day financial and administrative tasks while working towards a recognised apprenticeship qualification. This role is ideal for someone looking to begin a career in finance and administration, gaining hands-on experience in a fast-paced business environment.   Benefits

• Dedicated mentorship and training
• Real-world responsibilities from day one
• Opportunity to work within a growing business
• Clear career progression upon completion of the apprenticeship
• Business Administration Level 3 qualification

  Desired Skills & Qualities

• Strong attention to detail and accuracy
• Good organisational and time management skills
• Confident communication skills (written and verbal)
• Willingness to learn and develop within a finance environment
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to work independently and as part of a team
• Detail-focused with the ability to manage multiple priorities
• Proactive and adaptable, with a positive attitude

Minimum:

• GCSEs (grade A–C/4–9) in English and Maths, or equivalent
• An interest in numbers and finance

Desirable:

• 6+ months of work experience in an office or customer service environment
• Experience with finance software (Xero)

  Responsibilities for an apprentice Billing & Invoicing

• Assist with the monthly billing run, ensuring invoices are accurate and issued on time
• Raise invoices in line with company processes and customer agreements
• Support with billing adjustments, credits, and reconciliations as required

Customer Billing Queries

• Handle customer billing queries via email and phone in a professional and timely manner
• Investigate discrepancies and liaise with internal teams to resolve issues
• Ensure all queries are logged and followed through to resolution

Credit Control

• Support the credit control function, including:
  • Monitoring outstanding invoices
  • Chasing overdue payments
  • Updating payment records
• Escalate aged debt or unresolved issues to the Finance Manager

Finance Administration

• Maintain accurate financial records and documentation
• Assist with data entry and reporting
• Support the wider Finance team with ad-hoc administrative tasks

  Apprenticeship Information You will be enrolled on the Level 3 Business Administration Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects   Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role. For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.

Job Title: Office Administrator Apprentice Apprenticeship: Business Administrator Level 3 Location: Hove Salary: £16,000 - £19,000 per annum Hours: Full time, 37.5 per week Start Date: February 2026 Our client is a trusted and reputable property management firm with a strong commitment to delivering excellent service and maintaining lasting relationships with clients and residents. We specialise in providing personalised management solutions for residential and commercial properties, ensuring efficiency and quality at every level. The Office Administrator plays a key role in ensuring the business meets its Health & Safety and statutory compliance obligations across a large portfolio of properties. The role combines compliance administration with general office and operational support, acting as a central point of coordination for documentation, monitoring, and reporting.   Benefits

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact within a growing company.
• Support & Guidance in completing apprenticeship qualification.

  Desired Skills & Qualities

• Customer-focused, with a commitment to providing excellent service.

• Proactive and able to work independently as well as part of a team.
• Excellent organisational and record-keeping skills
• High attention to detail and accuracy
• Ability to manage ongoing compliance tasks alongside daily office duties
• Confident communicator with internal teams and external contractors
• Strong working knowledge of Microsoft Excel, particularly tracking and monitoring data
• Valid UK driver’s license (if applicable).

  Desired Qualifications

• Grade 4 ( C ) or above in English & Math

  Responsibilities for an apprentice

• Health & Safety Compliance

• Monitor statutory compliance schedules using Excel spreadsheets and internal trackers across all managed properties
• Carry out daily checks of compliance logs to ensure inspections, certificates, and actions are up to date
• Attend property inspections when required to support compliance requirements

• Provide administrative support to the Director’s PA and Property Managers
• Answer and direct telephone calls and manage incoming emails
• Welcome visitors, contractors, and clients to the office
• Open, sort, and distribute incoming post and invoices
• Prepare, print, and frank outgoing correspondence
• Hand out and track keys through our internal key log

• File and maintain invoice records accurately
• Provide occasional assistance with accounts-related tasks

  Apprenticeship Information You will be enrolled on the Business Service Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

  Prospects   Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role. For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.

Job Title: Early Years Skills Bootcamp (Free 12-Week Course) Location: Brighton & Hove Start Date: 26th & 27th November 2025 Course Duration: 12 Weeks (1 session per week, 3 hours per session) Delivery: In-person at our central Brighton office Cost: FREE We’re thrilled to offer a FREE 12-week Early Years Skills Bootcamp, starting in November 2025 — designed for individuals aged 19+ who live or work in Brighton & Hove. Whether you’re employed, unemployed, or exploring a new career path, this fully-funded course will help you build essential skills, boost your confidence, and take meaningful steps towards a rewarding role in childcare or early years education.   🌱 What’s Included You’ll receive an accredited certificate and gain practical, hands-on experience in:

• Paediatric First Aid
• Health & Safety for Babies and Young Children
• Supporting Children’s Development
• Safeguarding of Babies and Children
• Equality and Diversity Awareness

  🧠 Who Can Join This course is perfect if you:

• Are aged 19+
• Live or work in Brighton & Hove
• Are employed, unemployed, or exploring new opportunities
• Have an interest in childcare or early years education
• Can commit to 12 weeks of learning

  📅 Course Dates

• Wednesdays – 26th November 2025 | 10:00am – 1:30pm
• Wednesdays – 26th November 2025 | 2:00pm – 5:30pm
• Thursdays – 27th November 2025 | 10:00am – 1:30pm

  🚀 What Happens After the Course? You’ll receive tailored support to move into your next step — whether that’s a job interview, apprenticeship, or further training. We work closely with local employers and can help match you to real opportunities that align with your new skills.   ✉️ How to Apply

• Apply to this role or contact using the options below.
• Complete a short registration form (available upon request)
• Email your form and availability to Frankie at frankie@clearlinerecruit.co.uk
• Attend an informal registration chat with one of our team to confirm the course is the right fit for you

  If you’d like to find out more, feel free to give Frankie a call on 01273 063 769 — we’d love to tell you more!

Job Title: Leadership & Management Skills Bootcamp (Free 12-Week Course) Location: Brighton & Hove Start Date: 13th & 15th of January 2026  Course Duration: 12 Weeks (1 session per week, 3 hours per session) Delivery: In-person at our central Brighton office Cost: FREE Next Step Apprenticeships is excited to offer a fantastic opportunity to join our Leadership & Management Skills Bootcamp, launching in January 2026. This free 12-week programme is designed to help you build confidence, grow professionally, and take the next step in your career — whether that's employment, an apprenticeship, or a new direction altogether. Who Can Apply? This course is open to individuals who are:

• Aged 19 or over
• Currently unemployed or employed
• Living in the Brighton & Hove area
• Motivated to learn, develop new skills, and progress in their career

  What You’ll Learn Over 12 weeks (60 guided learning hours), you’ll gain practical, job-ready skills including:

• Leadership & Team Management
• Coaching, Feedback & Communication
• Leading Through Change
• Problem Solving & Decision Making
• CV Writing & Interview Preparation
• Personal Branding & Digital Skills (including social media & AI tools)
• Guest Talks from Industry Experts
• Mock Interviews & Presentation Practice

  What Happens After the Course? You’ll receive tailored support to move into your next step — whether that’s a job interview, an apprenticeship, or further training. We work closely with local employers and can help match you to real opportunities.   How to Apply To register your interest, follow these steps:

1. Complete a short registration form (attached or available upon request)
2. Email your form and availability to Frankie at frankie@clearlinerecruit.co.uk
3. Attend an informal registration chat with one of our team to confirm the course is the right fit for you

  If you’d like to find out more, feel free to give Frankie a call on 01273 063 769 — we’d love to tell you more!