Job Title: Maintenance Operative Apprentice
Apprenticeship: Level 2 Property Maintenance Operative Apprenticeship (24-month fixed-term)
Location: Chailey, Lewes (Will need access to a vehicle due to location)
Salary: £7.55 per hour (National Apprenticeship Wage)
Full time: Monday – Friday, 37.5hrs per week.
This is an excellent opportunity to join the Facilities & Maintenance Team as a Maintenance Operative Apprentice. You’ll gain practical, hands-on experience in a wide variety of repairs, maintenance, and refurbishments across our unique estate — which includes care services, residential facilities, a farm, and specialised therapy spaces.
As part of your apprenticeship, you’ll develop real-world skills in carpentry, plumbing, decorating, and health & safety — all while working towards a nationally recognised Level 2 qualification. You’ll be supported by a dedicated team and mentor, with structured training to help you grow in confidence and ability. This opportunity is ideal for someone practical, enthusiastic, and looking to build a career in property maintenance within a meaningful and supportive environment.
Benefits
- Supportive team environment with a cohort of apprentices
- Dedicated workplace mentor
- On-the-job learning alongside structured training (minimum 6 hours off-the-job per week)
- Access to excellent facilities on site
- Potential future employment opportunities
- Wide range of hands-on experience in real working environments
- Learn from experienced tradespeople across multiple disciplines
- Be part of a friendly and supportive team culture
- An interest in hands-on or practical work
- GCSEs in English and Maths at Grade 3/D or above (or willingness to achieve Level 1 Functional Skills)
- Willingness to learn and apply new skills in a working environment
- Awareness of safe working practices and health & safety (desirable)
- Previous experience in maintenance, DIY or construction tasks (desirable)
- Reliable, team-oriented and proactive attitude
- Ability to be able to travel to the working location
- Always work within the confines of the Confidentiality of Information Policy and protect information held on colleagues and pupils, both paper and electronic exercising discretion, tact and diplomacy.
- Compliant always with their policies and procedures including the Code of Conduct.
- Undertake any task that may be reasonably asked of you by your manager.
- Commitment to ongoing professional development and training
- Carrying out day-to-day repairs – Assist with tasks like plumbing, joinery, painting, plastering, and general maintenance across internal and external areas.
- Following health & safety procedures – Use PPE, support risk assessments, report hazards, and contribute to emergency preparedness.
- Using tools and equipment safely – Learn to select, use, and maintain hand and power tools, access equipment, and proper waste disposal.
- Interpreting and documenting tasks – Follow work instructions, read job sheets and record completed tasks clearly.
- Working to standards – Ensure all work complies with relevant safety, security, and hygiene policies.
- Collaborating with the team – Support team goals, participate in toolbox talks, and demonstrate a respectful, helpful attitude with colleagues, contractors, and visitors.
- Contributing to a safe environment – Help maintain clean and functional spaces for our young people, residents, and staff.
- Continuously improving – Take part in training, performance discussions and quality reviews to support your growth and learning.
- Developing strong relationships – Build good working rapport with colleagues, managers, and those supported by Chailey Heritage.
- Regular workplace-based learning supported by registered training provider and line manager.
- Structured off-the-job training (minimum 6 hours per week)
- Development of knowledge, skills and behaviours aligned to the Fundraiser standard.
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
- Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.
Job Features
| Job Category | Maintenance |
| Salary | £7.55 per hour |
| Hours | Mon - Fri, 37.5 hours per week |
Job Title: Fundraising Apprentice
Apprenticeship: Level 3 Fundraiser Apprenticeship
Location: Chailey, Lewes (Will need access to a vehicle due to location)
Salary: £7.55 per hour (National Apprenticeship Wage)
Full time: Monday – Friday, 37.5hrs per week
This is an exciting opportunity to join a Fundraising Team as a Fundraiser Apprentice, where you’ll gain valuable experience in donor engagement, event planning, and campaign delivery — all while working towards a nationally recognised qualification. As part of a supportive cohort of apprentices, you’ll benefit from one-on-one mentoring and on-the-job training in a meaningful and vibrant environment. The organisation includes unique facilities such as a working farm, gym, swimming pool, and both respite and long-term residential services.
This role is ideal for someone who is organised, creative, and passionate about making a difference. If you’ve volunteered or worked with charities in the past, that’s fantastic — but it’s not essential. We’re looking for enthusiasm and a willingness to learn above all.
Benefits
- Supportive team environment with a cohort of apprentices
- Dedicated workplace mentor
- On-the-job learning alongside structured training (minimum 6 hours off-the-job per week)
- Access to excellent facilities on site
- Potential future employment opportunities
- Valuable experience in the charity and health/social care sector
- Development of professional skills in a charity environment
- Involvement in high-impact community-focused fundraising
- An interest in fundraising or charity work.
- GCSEs in English and Maths at grade 4/C or above (or willingness to achieve Level 2 Functional Skills)
- Strong written and verbal communication skills
- Basic awareness of social media, digital platforms, and branding
- Any previous charity involvement or volunteer work would be a bonus (but not essential)
- Ability to be able to travel to the working location
- Always work within the confines of the Confidentiality of Information Policy and protect information held on colleagues and pupils, both paper and electronic exercising discretion, tact and diplomacy.
- Compliant always with their policies and procedures including the Code of Conduct.
- Undertake any task that may be reasonably asked of you by your manager.
- Commitment to ongoing professional development and training
- Engage with supporters – Draft and send thank-you letters, invitations, and campaign updates tailored to a range of audiences.
- Support events and appeals – Help organise and deliver community events, fundraising appeals, and sponsored activities.
- Manage digital tools – Use platforms to support email marketing, track donations, and monitor campaign success.
- Research and report – Identify potential donors or partners, gather insight, and contribute to planning sessions with the team.
- Be a collaborative team member – Work with colleagues across departments, attend meetings, and liaise with venues, volunteers, and suppliers.
- Champion ethical fundraising – Ensure transparency and respect in all fundraising activities, always handling data responsibly.
- Commit to professional growth – Complete all induction, mandatory and specialist training in line with policy and regulation.
- Stay curious and informed – Keep up to date with legislation and best practices in fundraising and marketing.
- Build strong relationships – Collaborate with colleagues, trustees, and even young people and their families as appropriate.
- Reflect and improve – Participate in regular reviews and appraisals to support your learning and future development.
- Regular workplace-based learning supported by registered training provider and line manager.
- Structured off-the-job training (minimum 6 hours per week)
- Development of knowledge, skills and behaviours aligned to the Fundraiser standard.
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
- Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.
Job Features
| Job Category | Fundraising |
| Salary | £7.55 per hour |
| Hours | Mon - Fri, 37.5 hours per week |
Job Title: Digital Marketer Apprentice
Apprenticeship: Level 3 Multi-Channel Marketer Apprenticeship
Location: Chailey, Lewes (will need to have access to vehicle due to location)
Salary: £7.55 per hour (National Apprenticeship Wage)
Full time: Monday – Friday, 37.5hrs per week
This is a fantastic opportunity to join a great team as a Marketing Apprentice, gaining hands-on experience while working towards a nationally recognised qualification. You’ll be part of a welcoming and supportive apprenticeship cohort, with a dedicated mentor to guide you. You'll assist in delivering engaging content across various platforms, supporting campaigns, events, and digital communications. This apprenticeship is ideal for someone enthusiastic about marketing, eager to learn, and looking to kick-start a career in communications within a meaningful, mission-driven organisation.
The working site includes unique facilities such as a working farm, gym, swimming pool, and residential services – providing a diverse and inspiring environment to work in. There is strong potential for future career progression within the organisation following successful completion of the apprenticeship.
Benefits
- Supportive team environment with a cohort of apprentices
- Dedicated workplace mentor
- On-the-job learning alongside structured training (minimum 6 hours off-the-job per week)
- Access to excellent facilities on site
- Potential future employment opportunities
- Valuable experience in the charity and health/social care sector
- An interest in marketing and communications
- GCSEs in English and Maths at grade 4/C or above (or willingness to achieve Level 2 Functional Skills)
- Strong written and verbal communication skills
- Basic awareness of social media, digital platforms, and branding
- Any previous charity involvement or volunteer work would be a bonus (but not essential)
- Ability to be able to travel to the working location
- Always work within the confines of the Confidentiality of Information Policy and protect information held on colleagues and pupils, both paper and electronic exercising discretion, tact and diplomacy.
- Compliant always with their policies and procedures including the Code of Conduct.
- Undertake any task that may be reasonably asked of you by your manager.
- Commitment to ongoing professional development and training
- Create engaging content – Assist in preparing written, visual, and digital materials for social media, our website, email campaigns, and printed collateral.
- Support campaigns and events – Get involved in the planning and delivery of marketing activities, helping to organise resources, prepare materials, and ensure everything runs smoothly.
- Develop digital marketing skills – Learn to use tools like Canva, social media schedulers, and basic analytics platforms to measure the success of campaigns.
- Be a valued team player – Work closely with colleagues across departments, attend team meetings, and contribute ideas to marketing discussions.
- Build relationships and grow confidence – Liaise with suppliers, designers, and venues, and help ensure everything produced reflects our tone, values, and brand.
- Learn through doing – You'll receive mentoring and structured off-the-job training, building a strong foundation for a future in marketing.
- Contribute meaningfully – Help promote our services, fundraising work, and the incredible stories of those we support – all while gaining a recognised qualification.
- Stay informed and curious – Keep up to date with relevant legislation, industry best practices, and marketing trends to support continuous improvement.
- Engage with the whole organisation – Build strong working relationships with colleagues, trustees, governors, and the young people and families we support.
- Reflect and develop – Take part in regular performance discussions and appraisals to support your learning and development throughout the apprenticeship.
- Regular workplace-based learning supported by registered training provider and line manager.
- Structured off-the-job training (minimum 6 hours per week)
- Development of knowledge, skills and behaviours aligned to the apprenticeship standard
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
- Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.
Job Features
| Job Category | Digital Marketing |
| Hours | Mon - Fri, 37.5 hours per week |
| Salary | £7.55 per hour |
Job Title: Admin Assistant Apprentice
Apprenticeship: Level 3 Business Admin Apprenticeship (18mths)
Location: Uckfield
Salary: £17,000.00 - £20,000.00 per annum
Full Time: Monday – Friday, 8:30am – 5:00pm
This is a fantastic opportunity to join a forward-thinking design and manufacturing company, as an Admin Assistant Apprentice. Based in Uckfield, you’ll become a vital part of a supportive and professional team, gaining hands-on experience across administration, procurement, planning, and finance, while working towards a nationally recognised qualification.
You'll be part of a growing and innovative business, supporting a wide range of office functions that help keep our operations running smoothly. This is an ideal opportunity for someone who is organised, friendly, and eager to learn in a fast-paced commercial environment.
Benefits
- Structured apprenticeship with one-on-one mentoring
- Career progression opportunities within a thriving business
- Exposure to multiple departments (accounts, planning, procurement)
- Supportive team environment that values development
- Learn industry-relevant systems and practices in a modern office
- GCSE or equivalent in English at Grade 4/C or above
- Strong communication and interpersonal skills
- Basic IT proficiency and willingness to learn new systems
- Friendly, approachable, and professional manner
- Reliable and trustworthy, with a strong work ethic
- Calm under pressure and able to manage multiple tasks
- Problem-solving attitude and team-oriented mindset
- Providing general administrative support to key departments including accounts, production planning, and procurement
- Carrying out accurate data entry and maintaining digital records
- Answering and directing phone calls with professionalism and courtesy
- Using office systems to assist with scheduling, delivery notes, and documentation
- Managing correspondence and maintaining filing systems
- Creating delivery notes through our ERP system
- Assisting with O&M (Operation and Maintenance) Manuals
- Helping schedule project timelines and track progress
- Raising purchase orders when required
- Regular workplace-based learning supported by your training provider and line manager
- A minimum of 6 hours per week of off-the-job training
- Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
- Senior Administrative Assistant
- Office Manager or Team Administrator
- Executive Assistant or PA
- HR, Finance, or Marketing Assistant
- Project or Operations Coordinator
Job Features
| Job Category | Business Administration |
| Hours | Mon - Fri, 8:30am - 5:00pm |
| Salary | £17,000 - £20,000 per annum |
Are you passionate about Property, Photography, or Marketing?
Our client, an innovative property marketing agency, is on the lookout for a dynamic Office Assistant Apprentice to join their small, to become an integral part of their vibrant, fast-paced team. This isn’t just another office job—this is your chance to step into a role where creativity, innovation, and hands-on experience come together. Imagine working alongside industry experts, contributing to eye-catching property marketing campaigns, and gaining valuable skills in photography, virtual tours, and social media management.
As part of this small but mighty team, you'll have the opportunity to make a real impact, learn the ins and outs of the property marketing world, and grow your career in an environment that values creativity and fresh ideas.
Due to the location of this role, it is essential for you to drive and have access to a vehicle.
Responsibilities for an apprentice
- Collaborate with directors to develop and execute impactful marketing campaigns.
- Assist in designing and implementing engaging social media campaigns across various platforms.
- Contribute to campaigns created for GD Impact’s clients as well as in-house initiatives, ensuring alignment with branding and objectives.
- Utilise a range of media platforms to effectively reach target audiences and maximize campaign success.
- Visit stunning properties to capture photos, create virtual tours, and sketch floor plans
- Manage calls and emails with a professional flair
- Schedule appointments and communicate with clients
- Keep the office running smoothly with general admin tasks
- A driving license and your own vehicle
- Interest in Property, Photography, or Marketing
- A positive, can-do attitude
- Organised and punctual
- Creativity
- Know your way around Photoshop and social media
- Potential for a permanent role after completing the apprenticeship, offering further career development opportunities.
Job Features
| Job Category | Digital Marketing |
| Salary | £14,722 Per Annum |
Are you a motivated and organised individual looking to start your career in office administration? This exciting apprenticeship offers the opportunity to join a well-established accountancy and financial services firm. You’ll gain hands-on experience across multiple departments including Accounts, HR, and Reception, all while developing a strong foundation in office and financial administration.
You’ll play an important role supporting day-to-day operations, helping with administrative tasks, client communication, and reception duties. This is a fantastic opportunity to earn while you learn and progress in a professional environment.
Benefits
- Earn while you learn with hands-on experience across multiple departments
- 28 days annual leave (including bank holidays)
- Supportive and friendly working environment
- Exposure to accountancy and HR processes
- On-the-job training and mentoring
- Opportunity to progress into a permanent role upon completion
- Central office location with nearby transport links
- GCSE (Grade A–C / 4–9) in English and Maths or equivalent
- Excellent organisational and time management skills
- Strong communication skills, both written and verbal
- Confident and professional telephone manner
- Friendly, approachable and team-focused attitude
- Attention to detail and the ability to manage confidential information
- Help with financial admin tasks such as payment processing, invoicing, and chasing payments
- Provide reception support, greeting visitors and managing phone enquiries
- Assist with post handling (incoming/outgoing), email monitoring, and data entry
- Operate standard office equipment including photocopiers, franking and fax machines
- Support with HR admin including interview scheduling, reference checks, and document filing
- Assist with maintaining accurate records and supporting various departments as required
- Troubleshoot basic issues with office machinery (e.g., paper jams)
- Provide general admin support to the Office Manager and wider team
- There is potential for the successful apprentice to progress into a permanent role upon completion of the apprenticeship.
Job Features
| Job Category | Business Administration |
| Salary | £7.55 Per Hour |
Are you an enthusiastic and ambitious individual looking to begin your career in a fast-paced, customer-focused role? This exciting Customer Service & Sales Assistant Apprenticeship offers the perfect opportunity to join a friendly and inclusive team at a successful award-winning importer and distributor of authentic Spanish food products. As the ideal candidate, you possess a positive work ethic, a growth mindset, meticulous attention to detail, and the ability to thrive in a fast-paced environment. Don't worry if you lack experience; we offer comprehensive one-on-one training to set you up for success.
You will be supporting daily customer service operations, working with the warehouse team, handling enquiries, processing orders, and building strong relationships with clients. Full training will be provided – all you need is the right attitude and eagerness to learn.
Benefits
- Earn while you learn in a supportive, fast-moving business
- 28 days annual leave (including bank holidays)
- Free on-site parking and staff product discounts
- Performance bonuses and yearly incentives
- Friendly and inclusive working environment
- Opportunity for progression upon completion of the apprenticeship
- GCSE English and Maths at grade 4/C or above (or equivalent)
- Excellent communication and interpersonal skills
- Good IT skills – confident using email and online platforms
- Attention to detail and ability to work independently
- Positive, can-do attitude and strong work ethic
- Driving licence and own transport essential due to location
- Responding to customer enquiries by phone and email
- Processing orders accurately via the company’s online system
- Promoting products to new and existing customers
- Assisting with order fulfilment and maintaining stock records
- Maintaining and updating internal CRM and financial systems
- Supporting the Head of Operations and wider team with administrative tasks
- Helping to build and sustain strong client relationships
- Tracking sales activity and assisting with performance reporting
- Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.
Job Features
| Job Category | Customer Service |
| Salary | £16,000 - £22,000pa |
Are you an organised and motivated individual looking to kick-start your career in office administration? This exciting Office Administrator Apprenticeship is a fantastic opportunity to join a friendly, family-run business with locations in Brighton and London. Specialising in catering supplies, they serve a wide range of customers including cafés, schools, bars, and restaurants.
Benefits
- Earn while you learn with full on-the-job training
- Friendly and supportive working environment
- Insight into all areas of a successful small business
- Clear progression routes and permanent role potential
- Gain a nationally recognised Level 3 qualification
- Strong communication skills and confident telephone manner
- Organised and computer literate with attention to detail
- Positive attitude and willingness to learn
- Reliable and professional with good timekeeping
- Driving licence would be an advantage
- Answering incoming telephone calls and taking customer orders
- Handling customer queries and passing on messages to relevant teams
- Gaining a full understanding of the company’s product range and business operations
- Visiting the warehouse and supporting business admin tasks, including filing
- Assisting with sales order processing and fulfilment
- Supporting with accounts and general office tasks as required
- Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.
Job Features
| Job Category | Business Administration |
| Salary | £14,000 - £15,000pa |
Job Title: Administrator Apprentice
Apprenticeship: Business Administration Level 3
Location: Shoreham-by-Sea
Salary: £15,000 – £18,000 per annum (depending on experience)
Full time: Monday – Friday, 35 hours per week
Are you an enthusiastic, organised individual with strong communication skills? Looking to take your first steps into the business world while earning a recognised qualification?
This exciting Administrator Apprenticeship is a brilliant opportunity to join a busy, professional team in Shoreham. The company – a growing and respected organisation in the trades and construction sector – is looking for someone positive, driven, and eager to learn. You’ll gain hands-on experience, take on real responsibility, and receive full training as part of a friendly and high-performing team.
Benefits
- Earn while you learn in a supportive office environment
- Real hands-on experience in business administration
- Join a sociable, target-driven team with great incentives
- Opportunity to develop customer service, operations and office support skills
- Potential for progression into a permanent role upon completion
- GCSE English and Maths at grade 4/C or above (or equivalent)
- Excellent written and verbal communication skills
- Confident IT user – especially Microsoft Office
- Able to use initiative and work independently
- Reliable, adaptable and highly organised
- Comfortable working in a fast-paced, target-driven environment
- A professional, can-do attitude and willingness to learn
- Managing incoming/outgoing calls and emails
- Building and maintaining positive relationships with builders and clients
- Coordinating appointments and project bookings
- Handling administrative tasks such as filing, scanning and checking documents
- Verifying insurance details and checking builder travel distances
- Updating internal records with customer/builder notes
- Supporting with account queries and helping to resolve issues
- Collaborating with the wider team to meet performance goals
- Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.
Job Features
| Job Category | Business Administration |
| Salary | £15 - £18,000 per annum |
| Hours | 35 hours per week |
Part Time
Brighton, Brighton and Hove
Posted 1 month ago
Job Title: Leadership & Management Skills Bootcamp (Free 12-Week Course)
Location: Brighton & Hove
Start Date: End of May 2025
Course Duration: 12 Weeks (1 session per week, 3 hours per session)
Delivery: In-person at our central Brighton office
Cost: FREE
Next Step Apprenticeships is excited to offer a fantastic opportunity to join our Leadership & Management Skills Bootcamp, launching at the end of May 2025. This free 12-week programme is designed to help you build confidence, grow professionally, and take the next step in your career — whether that's employment, an apprenticeship, or a new direction altogether.
Who Can Apply?
This course is open to individuals who are:
- Aged 19 or over
- Currently unemployed or employed
- Living in the Brighton & Hove area
- Motivated to learn, develop new skills, and progress in their career
- Leadership & Team Management
- Coaching, Feedback & Communication
- Leading Through Change
- Problem Solving & Decision Making
- CV Writing & Interview Preparation
- Personal Branding & Digital Skills (including social media & AI tools)
- Guest Talks from Industry Experts
- Mock Interviews & Presentation Practice
- Complete a short registration form (attached or available upon request)
- Email your form and availability to Frankie at frankie@clearlinerecruit.co.uk
- Attend an informal registration chat with one of our team to confirm the course is the right fit for you
Job Features
| Job Category | Leadership & Management |
| Cost | FREE |
| Start Date | End of May 2025 |
| Course Duration | 12 weeks |
Job title: Finance Administrator
Apprenticeship: Customer Service Level 2
Location: Chichester (must have access to a vehicle due to the location and nature of the role)
Salary: £7.55 per hour
Full-time: Monday – Friday, 9am – 4:30pm
An excellent opportunity has arisen for a Finance Administrator Apprentice to join a dedicated team supporting elderly and vulnerable adults. Our client is a management of affairs company, working closely with the local authority to assist clients in various aspects of their lives, including finance, legal matters, caregiving, property management, hospital discharge, and more.
This apprenticeship offers a fantastic opportunity to gain hands-on experience in financial administration while working towards a professional qualification. You will work closely with Financial Support Assistants and the Benefits Advisor, playing a vital role in ensuring smooth operations and effective client support within a structured and supportive environment.
Responsibilities for an Apprentice
- Liaise with the DWP, banks, and financial institutions on behalf of clients to ensure seamless coordination.
- Manage incoming and outgoing client calls, providing assistance and information.
- Schedule and oversee appointments, sending reminders as needed.
- Maintain and update spreadsheets and CRM systems with accurate client data.
- Scan, file, and organise documents for efficient record-keeping.
- Compose and send professional emails to clients and external organisations.
- Provide administrative support to the wider team as needed.
- Passionate about finance and administrative work.
- Exceptional communication skills, both written and verbal.
- Strong organizational and time-management abilities.
- High attention to detail with a focus on accuracy in data entry.
- Experience with Microsoft Office 365 (Word, Excel, Outlook) is beneficial.
- Ability to work independently and collaboratively within a team.
- Eager to learn and committed to continuous professional growth.
- Minimum GCSEs (grade A-C) in English and Mathematics, or equivalent.
- A valid driving licence and access to a vehicle due to the nature of the role.
Job Features
| Job Category | Customer Service |
| Salary | £7.55 per hour |
| Hours | Monday - Friday, 9:00am - 4:30pm |
Role: Support Administrator Apprentice
Location: Burgess Hill (Will need to drive and have access to a vehicle)
Hours: Monday – Thursday (8:30am – 5:30pm), Friday (8:30am – 1:00pm) – 37.5 hours per week
Pay: £17,500 -£18,000 per annum
An excellent opportunity has arisen for a Support Administrator Apprentice to join a global leader in the design and supply of large-scale thermal energy solutions. Based in Burgess Hill, this role provides valuable experience in an engineering-focused business while supporting multi-million-pound projects in the energy sector. This role offers the chance to gain hands-on experience while working toward a Level 3 qualification in a dynamic and supportive environment.
With a diverse client base, including major blue-chip companies in the energy sector, this position provides valuable exposure to international business, sales administration, and project management. Due to the location, you will need to have access to a vehicle.
Benefits:
- 22 days of holiday per year, increasing annually (up to 25 days)
- Pension scheme with company contributions matching up to 7%
- Death-in-service cover at 4 times your salary
- Private health care after 6 months (option to add dependents at your own cost)
- Career development opportunities in a growing company
- Distributing and reviewing engineers’ drawings and documents with clients and suppliers
- Downloading and managing client and supplier documents from web-based data sites
- Logging and tracking design specifications and document revisions
- Communicating with clients, suppliers, and engineers worldwide to obtain necessary documentation
- Compiling and maintaining Project Documentation such as Status Reports, Shipping Lists, and Operation Manuals
- Updating steel weight records and cost estimates from fabricators
- Assisting in managing lists of materials used in projects Setting up meeting rooms and arranging refreshments for client meetings
- Organising international travel and accommodation for the Project Team
- Answering and directing calls, taking messages, and responding to queries where possible
- Archiving and organizing project-related documentation
- Supporting additional administrative tasks and special projects as needed
- Highly organised with strong attention to detail
- Ability to manage and prioritize a variety of tasks
- Proactive and eager to improve processes and contribute to business success
- Strong communication skills and ability to work as part of a team
- Comfortable liaising with clients, including international contacts
- Proficiency in Microsoft Office, especially Excel
- A science-related qualification (desired)
- An interest in engineering (beneficial)
Job Features
| Job Category | Business Administration |
| Salary | £17,500 - £18,000 per annum |
| Hours | Monday - Friday, 8:30am - 5:30pm |
Our client is a business IT service provider who are looking for an Office Coordinator Apprentice to join their team. Responsible to the Head of Operations and working closely with the Client Delivery Team to ensure excellent service is delivered to customers. To manage the contract renewals processes, successful onboarding of contracts or amendments, coordinating client review meetings and producing performance reports. Understand any project opportunities and produce quotations and work to close. Provide a consistent, high quality, responsive approach always to strengthen the relationship between organisation and the client.
This is an excellent opportunity to join the company and develop a career whilst studying towards a recognised qualification. If this sounds like the role for you, please contact Next Step Apprenticeships today!
Will need to drive and have access to vehicle due to location
Responsibilities
- Ensure good communication from all departments within the company throughout the delivery and support of any existing and new contracts
- Produce contracts for each support account new and renewals, and ensure up to date and signed off
- Onboard all new contracts and contract renewals, sending welcome information
- Understand and quote for projects and other opportunities with existing customers
- Maintain Database of Support and Maintenance agreements and coordinate renewals as due
- Ensure all client information is maintained and updated with changes, including customer asset information
- Coordinate any orders for 3rd party requirement to support contracts and review any contracts between supplier and the company to ensure all acceptable
- To capture any additions to contract and ensure client invoiced accordingly and helpdesk updated with change
- With Client Relationship Manager to book review meetings and create performance reports
- Ensure clients are communicated with and assist with any queries as allocated
- Maintain and report on support pre sales pipeline including 3rd party warranties, plus assist pre sales when necessary on pricing
- Track customer use of prepaid days and ensure relevant billing done against accrued sale
- Customer satisfaction reviews and analyse feedback
- To collate all weekly and monthly reports for support desk performance for review
- Assist with sales and marketing administration and cover for other admin team members as required
- To take part in a rota for reception cover, dealing with telephone calls, visitors, refreshments and deliveries
- Ensure all information is handled within company, ISO and legislative guidelines
- Excellent attention to detail with strong spelling and numeracy abilities
- Confident telephone manner in dealing with clients and suppliers
- Commercial awareness and numerical accuracy
- Excellent communication and listening skills
- The ability to work independently and within a team
- Able to prioritise, organise and use own initiative
- Ability to strengthen new and existing customer relationships
- A positive attitude
- A confident and determined approach
- Essential:
- GCSES or equivalent and grades 5 and above (including maths and English)
- Driving Licence/Learning to drive
- 1 year experience in a relevant customers services role
- Competent understanding of IT
Job Features
| Job Category | Customer Service |
| Salary | £20,000 - £22,000pa |
| Hours | 9am - 5.30pm Monday - Friday |