Our Vacancies

Job Title: Client Support Administrator Apprentice Apprenticeship: Customer Service Level 3 Location: Hailsham Salary: £22,000 per annum Full time: Monday – Friday, 8:30am – 5:30pm The Client Support Administrator Apprentice will be part of a small team and will report to the Managing Director. The role is fast paced, varied and dynamic. Training on all aspects of the role will be provided so our point of focus will be the personal skills, natural intelligence, an excellent work ethic and desire to excel as well as other attributes that you bring which will complement and support our team. This role is perfect for someone who enjoys variety, is eager to learn, and thrives in a busy office environment. You will gain hands-on experience, work directly with the Managing Director, and develop valuable administrative and customer service skills in a growing business.   Benefits

• Full training and development in all aspects of the role
• A friendly and supportive working environment
• Clear opportunities for progression and a potential permanent role after the apprenticeship
• Recognition for hard work and performance – your contribution will never go unnoticed!

  Desired Requirements

• Educated to A-level standard (preferred)
• Numeracy and literacy to an excellent standard
• Good telephone manner
• Excellent verbal and written communication skills
• Ability to organise and work without supervision
• Experience of using computer systems and software (including MS Excel and Word)
• Good typing skills, ideally touch-typing abilities
• Strong and natural work ethic
• Ambition to succeed and produce results
• Willingness to take responsibility
• High level of accuracy and attention to detail
• Motivated to learn with a receptive approach
• Punctual and reliable
• Interest in interior design, architecture or the building industry

  Responsibilities for an apprentice

• Answering phone and email enquiries and providing technical information and pricing on our systems
• Seeing the sales process through from generating quotes and processing orders on Sage50 (training provided), booking transport and preparing materials for dispatch
• Acting as account manager for certain applicators to develop strong and sustained relationships, to increase sales and promote customer loyalty
• General administrative tasks including ordering packaging and office supplies, liaising with our remote accounting department, managing appointments and the company calendar etc.
• Selecting and sending samples on client request
• Assisting with UK based applicator trainings and organising Italy based trainings
• Assisting with or hosting showroom visits with prospective customers
• Operating and updating our Customer Relations Management (CRM) platform, Monday.com (training provided)

  Prospects  

• Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.

  For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.

Job Title: Leadership & Management Skills Bootcamp (Free 12-Week Course) Location: Brighton & Hove Start Date: End of May 2025 Course Duration: 12 Weeks (1 session per week, 3 hours per session) Delivery: In-person at our central Brighton office Cost: FREE Next Step Apprenticeships is excited to offer a fantastic opportunity to join our Leadership & Management Skills Bootcamp, launching at the end of May 2025. This free 12-week programme is designed to help you build confidence, grow professionally, and take the next step in your career — whether that's employment, an apprenticeship, or a new direction altogether. Who Can Apply? This course is open to individuals who are:

• Aged 19 or over
• Currently unemployed or employed
• Living in the Brighton & Hove area
• Motivated to learn, develop new skills, and progress in their career

  What You’ll Learn Over 12 weeks (60 guided learning hours), you’ll gain practical, job-ready skills including:

• Leadership & Team Management
• Coaching, Feedback & Communication
• Leading Through Change
• Problem Solving & Decision Making
• CV Writing & Interview Preparation
• Personal Branding & Digital Skills (including social media & AI tools)
• Guest Talks from Industry Experts
• Mock Interviews & Presentation Practice

  What Happens After the Course? You’ll receive tailored support to move into your next step — whether that’s a job interview, an apprenticeship, or further training. We work closely with local employers and can help match you to real opportunities.   How to Apply To register your interest, follow these steps:

1. Complete a short registration form (attached or available upon request)
2. Email your form and availability to Frankie at frankie@clearlinerecruit.co.uk
3. Attend an informal registration chat with one of our team to confirm the course is the right fit for you

  If you’d like to find out more, feel free to give Frankie a call on 01273 063 769 — we’d love to tell you more!  

Job title: Finance Administrator Apprenticeship: Customer Service Level 2 Location: Chichester (must have access to a vehicle due to the location and nature of the role) Salary: £7.55 per hour  Full-time: Monday – Friday, 9am – 4:30pm An excellent opportunity has arisen for a Finance Administrator Apprentice to join a dedicated team supporting elderly and vulnerable adults. Our client is a management of affairs company, working closely with the local authority to assist clients in various aspects of their lives, including finance, legal matters, caregiving, property management, hospital discharge, and more. This apprenticeship offers a fantastic opportunity to gain hands-on experience in financial administration while working towards a professional qualification. You will work closely with Financial Support Assistants and the Benefits Advisor, playing a vital role in ensuring smooth operations and effective client support within a structured and supportive environment. Responsibilities for an Apprentice

• Liaise with the DWP, banks, and financial institutions on behalf of clients to ensure seamless coordination.
• Manage incoming and outgoing client calls, providing assistance and information.
• Schedule and oversee appointments, sending reminders as needed.
• Maintain and update spreadsheets and CRM systems with accurate client data.
• Scan, file, and organise documents for efficient record-keeping.
• Compose and send professional emails to clients and external organisations.
• Provide administrative support to the wider team as needed.

  Skills & Experience

• Passionate about finance and administrative work.
• Exceptional communication skills, both written and verbal.
• Strong organizational and time-management abilities.
• High attention to detail with a focus on accuracy in data entry.
• Experience with Microsoft Office 365 (Word, Excel, Outlook) is beneficial.
• Ability to work independently and collaboratively within a team.
• Eager to learn and committed to continuous professional growth.

  Qualifications

• Minimum GCSEs (grade A-C) in English and Mathematics, or equivalent.
• A valid driving licence and access to a vehicle due to the nature of the role.

  Prospects Upon successful completion of the apprenticeship, there is potential for the role to become permanent, depending on business needs. With further development, there is also an opportunity to progress into more senior roles within the company, making this an excellent career-building opportunity. For more information or to apply, please contact Frankie Denahy at Next Step Apprenticeships.  

Role: Support Administrator Apprentice Location: Burgess Hill (Will need to drive and have access to a vehicle) Hours: Monday – Thursday (8:30am – 5:30pm), Friday (8:30am – 1:00pm) – 37.5 hours per week Pay: £17,500 -£18,000 per annum An excellent opportunity has arisen for a Support Administrator Apprentice to join a global leader in the design and supply of large-scale thermal energy solutions. Based in Burgess Hill, this role provides valuable experience in an engineering-focused business while supporting multi-million-pound projects in the energy sector. This role offers the chance to gain hands-on experience while working toward a Level 3 qualification in a dynamic and supportive environment. With a diverse client base, including major blue-chip companies in the energy sector, this position provides valuable exposure to international business, sales administration, and project management. Due to the location, you will need to have access to a vehicle. Benefits:

• 22 days of holiday per year, increasing annually (up to 25 days)
• Pension scheme with company contributions matching up to 7%
• Death-in-service cover at 4 times your salary
• Private health care after 6 months (option to add dependents at your own cost)
• Career development opportunities in a growing company

  The Role: As a Support Administrator Apprentice, you will support the Project Engineers in coordinating and executing complex projects. This role involves working with engineering documents, data management, and logistical coordination. Key responsibilities include:

• Distributing and reviewing engineers’ drawings and documents with clients and suppliers
• Downloading and managing client and supplier documents from web-based data sites
• Logging and tracking design specifications and document revisions
• Communicating with clients, suppliers, and engineers worldwide to obtain necessary documentation
• Compiling and maintaining Project Documentation such as Status Reports, Shipping Lists, and Operation Manuals
• Updating steel weight records and cost estimates from fabricators
• Assisting in managing lists of materials used in projects Setting up meeting rooms and arranging refreshments for client meetings
• Organising international travel and accommodation for the Project Team
• Answering and directing calls, taking messages, and responding to queries where possible
• Archiving and organizing project-related documentation
• Supporting additional administrative tasks and special projects as needed

  The Requirements:

• Highly organised with strong attention to detail
• Ability to manage and prioritize a variety of tasks
• Proactive and eager to improve processes and contribute to business success
• Strong communication skills and ability to work as part of a team
• Comfortable liaising with clients, including international contacts
• Proficiency in Microsoft Office, especially Excel
• A science-related qualification (desired)
• An interest in engineering (beneficial)

If you’re looking to kickstart your career in administration within a supportive and forward-thinking company, we’d love to hear from you! To apply for this Support Administrator Apprentice role, please contact Frankie Denahy at Next Step Apprenticeships on 01273 063769 for more information.  

Are you passionate about Property, Photography, or Marketing? Our client, an innovative property marketing agency, is on the lookout for a dynamic Office Assistant Apprentice to join their small, to become an integral part of their vibrant, fast-paced team. This isn’t just another office job—this is your chance to step into a role where creativity, innovation, and hands-on experience come together. Imagine working alongside industry experts, contributing to eye-catching property marketing campaigns, and gaining valuable skills in photography, virtual tours, and social media management. As part of this small but mighty team, you'll have the opportunity to make a real impact, learn the ins and outs of the property marketing world, and grow your career in an environment that values creativity and fresh ideas. Due to the location of this role, it is essential for you to drive and have access to a vehicle. Responsibilities for an apprentice

• Collaborate with directors to develop and execute impactful marketing campaigns.
• Assist in designing and implementing engaging social media campaigns across various platforms.
• Contribute to campaigns created for GD Impact’s clients as well as in-house initiatives, ensuring alignment with branding and objectives.
• Utilise a range of media platforms to effectively reach target audiences and maximize campaign success.
• Visit stunning properties to capture photos, create virtual tours, and sketch floor plans
• Manage calls and emails with a professional flair
• Schedule appointments and communicate with clients
• Keep the office running smoothly with general admin tasks

Skills / Experience Essential

• A driving license and your own vehicle
• Interest in Property, Photography, or Marketing
• A positive, can-do attitude
• Organised and punctual
• Creativity

 Desired

• Know your way around Photoshop and social media

Qualifications

• Minimum: GCSE (grade A- C) including English and Mathematics, or equivalent

Prospects

• Potential for a permanent role after completing the apprenticeship, offering further career development opportunities.

Our client is a business IT service provider who are looking for an Office Coordinator Apprentice to join their team. Responsible to the Head of Operations and working closely with the Client Delivery Team to ensure excellent service is delivered to customers.  To manage the contract renewals processes, successful onboarding of contracts or amendments, coordinating client review meetings and producing performance reports.  Understand any project opportunities and produce quotations and work to close. Provide a consistent, high quality, responsive approach always to strengthen the relationship between organisation and the client. This is an excellent opportunity to join the company and develop a career whilst studying towards a recognised qualification. If this sounds like the role for you, please contact Next Step Apprenticeships today!  Will need to drive and have access to vehicle due to location Responsibilities

• Ensure good communication from all departments within the company throughout the delivery and support of any existing and new contracts
• Produce contracts for each support account new and renewals, and ensure up to date and signed off
• Onboard all new contracts and contract renewals, sending welcome information
• Understand and quote for projects and other opportunities with existing customers
• Maintain Database of Support and Maintenance agreements and coordinate renewals as due
• Ensure all client information is maintained and updated with changes, including customer asset information
• Coordinate any orders for 3rd party requirement to support contracts and review any contracts between supplier and the company to ensure all acceptable
• To capture any additions to contract and ensure client invoiced accordingly and helpdesk updated with change
• With Client Relationship Manager to book review meetings and create performance reports
• Ensure clients are communicated with and assist with any queries as allocated
• Maintain and report on support pre sales pipeline including 3rd party warranties, plus assist pre sales when necessary on pricing
• Track customer use of prepaid days and ensure relevant billing done against accrued sale
• Customer satisfaction reviews and analyse feedback
• To collate all weekly and monthly reports for support desk performance for review
• Assist with sales and marketing administration and cover for other admin team members as required
• To take part in a rota for reception cover, dealing with telephone calls, visitors, refreshments and deliveries
• Ensure all information is handled within company, ISO and legislative guidelines

Desired Skills

• Excellent attention to detail with strong spelling and numeracy abilities
• Confident telephone manner in dealing with clients and suppliers
• Commercial awareness and numerical accuracy
• Excellent communication and listening skills
• The ability to work independently and within a team
• Able to prioritise, organise and use own initiative
• Ability to strengthen new and existing customer relationships
• A positive attitude
• A confident and determined approach

Qualifications

• Essential:
• GCSES or equivalent and grades 5 and above (including maths and English)
• Driving Licence/Learning to drive
• 1 year experience in a relevant customers services role
• Competent understanding of IT