Join Our Team as a Receptionist Apprentice!

Are you a quick learner, loyal, and reliable, with a strong work ethic and a passion for delivering excellent service? Do you want to be part of a family-run business that values customer care, honesty, and trust?

This well-established plumbing and heating company has built a strong reputation for providing high-quality services, including boiler installations, plumbing repairs, heating solutions, and maintenance plans. Their dedicated team consists of experienced engineers and apprentices, all chosen for their commitment to professionalism and integrity.

They are now looking for a Receptionist Apprentice to provide essential support to the team. The ideal candidate will be highly organised, have an excellent telephone manner, and thrive in a fast-paced environment. A good sense of humour is a must, as they believe in fostering a friendly and positive workplace!

If you’re eager to develop your skills in a supportive and professional setting, this could be the perfect opportunity for you! Own transport is required due to our location & must be available for an immediate start.

Responsibilities for an Apprentice

As an apprentice, you will play a key role in supporting the day-to-day operations of the business, gaining valuable hands-on experience while working towards your qualification.

• Handling telephone and email enquiries, providing excellent customer service
• Managing engineers’ diaries, scheduling appointments, and coordinating workloads
• Organising parts and revisits to ensure efficient job completion
• Invoicing jobs and processing payments accurately
• Assisting with general office duties, including data entry and record-keeping
• Supporting the wider team with administrative tasks as needed

Skills / Experience

• A quick learner who is proactive and eager to develop new skills
• Loyal, reliable, and takes pride in their work
• Excellent communication and organisational skills
• The ability to work effectively in a fast-paced environment
• A positive attitude and a great sense of humour!
• Experience in a customer-facing role would be beneficial but is not essential – full training will be provided

Qualifications

• Minimum GCSEs (grade A-C) in English and Mathematics, or equivalent.

Prospects

• Upon completion of the apprenticeship there will be the opportunity to progress into a potential permanent based role in the business.
• Gain valuable business administration experience in a supportive and professional environment

Job Title: Receptionist Apprentice
Apprenticeship: Business Admin Level 3
Location: Haywards Heath (will need to drive & have access to a vehicle due to location)
Salary: £16,000 – £18,000 per annum
Full time: Monday to Friday, 8:45 AM – 5:15 pm

For more information about this Apprenticeship role please contact Frankie Denahy at Next Step Apprenticeships.