Job Title: Office Assistant Apprentice
Apprenticeship: Business Administration Level 3 Apprenticeship
Location: Warnham
Salary: £16,000 – £20,000 per annum
Hours: Full-time (Monday – Friday, 9:00am – 6:00pm)
Benefits
- Casual dress
- On-site parking
- Supportive, family-run business environment
- Opportunity to grow and take on more responsibility over time
Requirements
- Interest in administration and office-based work
- Good IT skills including Microsoft Word and Excel
- Strong attention to detail
- Good organisational and time management skills
- Calm, efficient and helpful approach
- Ability to work both independently and as part of a team
- Strong communication skills
Responsibilities for an Apprentice
- Carry out general administrative duties including filing, scanning, photocopying and document preparation
- Answer and direct incoming phone calls
- Support management with ad hoc tasks and requests
- Update information on internal systems and online platforms
- Assist with raising schedules and invoicing
- Prepare and format Word and Excel documents
- Upload and manage data across company portals
- Assist with compiling reports and maintaining records
Apprenticeship Information
You will be enrolled on the Business Administration Level 3 Apprenticeship, typically completed over 18 months. This includes:
- Regular workplace-based learning supported by your training provider and line manager
- A minimum of 6 hours per week of off-the-job training
- Development of skills, knowledge and behaviours aligned to the apprenticeship standard
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
Prospects
Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, with increased responsibility.
For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).
Job Features
| Job Category | Business Administration |
| Salary | £16,000 - £20,000 |
| Hours | Mon - Fri, 9:00am - 6:00pm |
- Flexible working with a mix of home, office and on-site activity
- Supportive and collaborative team environment
- Opportunity to attend and contribute to live events
- Real responsibility and ownership of marketing activity
- Clear progression opportunities upon completion
- Genuine interest in marketing, content creation or digital media
- UK driving licence and access to a vehicle
- Proactive and self-motivated with a willingness to learn
- Strong organisational skills and ability to manage multiple tasks
- Confident communication skills, both written and verbal
- Creative with strong attention to detail
- Comfortable using social media platforms
- Basic IT skills and willingness to learn new tools
- Ability to work independently and as part of a team
- Desirable:
- Experience with tools such as WordPress, Canva or CapCut
- Plan and deliver marketing campaigns to increase brand awareness and engagement
- Manage and grow social media channels including content creation and scheduling
- Update website content and support digital activity
- Create marketing materials across digital and print channels
- Produce newsletters and email campaigns
- Support paid advertising campaigns and track performance
- Analyse campaign results and identify improvements
- Conduct market and competitor research
- Attend and support events to promote the business
- Build relationships with local partners and stakeholders
- Support day-to-day marketing administration
- Regular workplace-based learning supported by your training provider and line manager
- A minimum of 6 hours per week of off-the-job training
- Development of skills, knowledge and behaviours aligned to the apprenticeship standard
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
Job Features
| Job Category | Multi-Channel Marketer |
| Salary | £23,000 - £25,000 |
| Hours | Full Time, 40 hours per week |
- Dedicated mentorship and training
- Real-world responsibilities from day one
- Opportunity to work within a growing business
- Clear career progression upon completion
- Customer Service Level 3 qualification
- GCSEs (Grade A–C/4–9) in English and Maths, or equivalent
- Previous experience in customer service or administration (advantageous)
- Strong communication skills, both written and verbal
- Good organisational and time management skills
- Basic IT skills (Microsoft Office)
- Positive, proactive attitude with a willingness to learn
- Ability to work independently and as part of a team
- Handling customer enquiries via phone, email, and online channels
- Supporting administrative tasks such as data entry, filing, and scheduling
- Liaising with colleagues and internal teams to support operations
- Assisting with process improvements and identifying efficiencies
- Working collaboratively across teams to meet deadlines
- Gaining exposure to different areas of the business
- Workplace-based learning supported by your training provider and line manager
- A minimum of 6 hours per week of off-the-job training
- Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if required
Job Features
| Job Category | Customer Service |
| Salary | £18,000 per annum |
| Hours | Monday – Friday, 8:45am – 5:30pm |
- 25 days holiday + bank holidays
- Private health and non-contributory pension at successful completion of 3 month probation
- Structured training and development through a recognised apprenticeship programme
- Opportunity to gain valuable experience in sales and lead generation
- Support from experienced colleagues and managers
- Opportunity for a permanent role on successful completion of the apprenticeship
- Educated to A Level standard or equivalent
- Strong written and verbal communication skills
- Good IT and computer literacy skills
- Strong organisational skills and attention to detail
- Ability to work under pressure and manage tasks effectively
- Previous customer service experience desirable
- Carry out general administrative duties including answering calls, managing post, scanning, photocopying and filing
- Maintain internal records such as holiday planners and sickness records
- Support the sales team with administration including sales order entry, order updates and database maintenance
- Track and update sales team phone figures and weekly reporting
- Assist with booking travel, hotels, exhibitions and company events
- Provide administrative support to directors, product specialists and sales managers including minute taking
- Manage communications between customers and courier services regarding deliveries
- Assist with maintaining and administering the company property portfolio
- Conduct welcome calls and customer surveys to support customer service improvements
- Work collaboratively with colleagues across departments and follow company procedures and quality standards
- Regular workplace-based learning supported by your training provider and line manager
- A minimum of 6 hours per week of off-the-job training
- Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
Job Features
| Job Category | Business Administration |
| Salary | £16,000 - £24,000 per annum |
| Hours | Full time, 35 hours per week |
- 25 days holiday + bank holidays
- Private health and non-contributory pension at successful completion of 3 month probation
- Structured training and development through a recognised apprenticeship programme
- Opportunity to gain valuable experience in sales and lead generation
- Support from experienced colleagues and managers
- Opportunity for a permanent role on successful completion of the apprenticeship
- GCSEs and A Levels or equivalent qualifications
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Basic IT skills and familiarity with CRM systems
- Self-motivated with a proactive approach to learning
- Interest in developing a career in sales or business development
- Contact potential customers from the company database to promote products and services
- Identify and qualify leads before passing them to the sales team
- Record customer interactions and updates accurately in the CRM system
- Work closely with sales and marketing teams to support lead generation campaigns
- Meet agreed performance targets relating to customer outreach and lead qualification
- Participate in training to develop product knowledge and sales skills
- Build strong working relationships with colleagues across the business
- Support continuous improvement initiatives and follow company procedures
- Regular workplace-based learning supported by your training provider and line manager
- A minimum of 6 hours per week of off-the-job training
- Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
- Completion of a portfolio and end-point assessment
- Functional Skills support in English or Maths if not previously achieved at Level 2
Job Features
| Job Category | Customer Service |
| Salary | £16,000 - £24,000 per annum |
| Hours | Full time, 35 hours per week |
