Our client is a business IT service provider who are looking for an Office Coordinator Apprentice to join their team. Responsible to the Head of Operations and working closely with the Client Delivery Team to ensure excellent service is delivered to customers.  To manage the contract renewals processes, successful onboarding of contracts or amendments, coordinating client review meetings and producing performance reports.  Understand any project opportunities and produce quotations and work to close. Provide a consistent, high quality, responsive approach always to strengthen the relationship between organisation and the client.

This is an excellent opportunity to join the company and develop a career whilst studying towards a recognised qualification. If this sounds like the role for you, please contact Next Step Apprenticeships today! 

Will need to drive and have access to vehicle due to location

Responsibilities

• Ensure good communication from all departments within the company throughout the delivery and support of any existing and new contracts
• Produce contracts for each support account new and renewals, and ensure up to date and signed off
• Onboard all new contracts and contract renewals, sending welcome information
• Understand and quote for projects and other opportunities with existing customers
• Maintain Database of Support and Maintenance agreements and coordinate renewals as due
• Ensure all client information is maintained and updated with changes, including customer asset information
• Coordinate any orders for 3rd party requirement to support contracts and review any contracts between supplier and the company to ensure all acceptable
• To capture any additions to contract and ensure client invoiced accordingly and helpdesk updated with change
• With Client Relationship Manager to book review meetings and create performance reports
• Ensure clients are communicated with and assist with any queries as allocated
• Maintain and report on support pre sales pipeline including 3rd party warranties, plus assist pre sales when necessary on pricing
• Track customer use of prepaid days and ensure relevant billing done against accrued sale
• Customer satisfaction reviews and analyse feedback
• To collate all weekly and monthly reports for support desk performance for review
• Assist with sales and marketing administration and cover for other admin team members as required
• To take part in a rota for reception cover, dealing with telephone calls, visitors, refreshments and deliveries
• Ensure all information is handled within company, ISO and legislative guidelines

Desired Skills

• Excellent attention to detail with strong spelling and numeracy abilities
• Confident telephone manner in dealing with clients and suppliers
• Commercial awareness and numerical accuracy
• Excellent communication and listening skills
• The ability to work independently and within a team
• Able to prioritise, organise and use own initiative
• Ability to strengthen new and existing customer relationships
• A positive attitude
• A confident and determined approach

Qualifications

• Essential:
• GCSES or equivalent and grades 5 and above (including maths and English)
• Driving Licence/Learning to drive
• 1 year experience in a relevant customers services role
• Competent understanding of IT