Job Title: IT Support Apprentice

Apprenticeship: Information Communications Technician Level 3 Apprenticeship

Location: Burgess Hill (Office-based)

Salary: £16,000 – £20,000 per annum

Hours: Full-time (Monday – Friday, 9:00am – 5:00pm, 1-hour paid lunch break)

Benefits

• Opportunity to work within a growing renewable energy company
• Career progression and further training opportunities
• Exposure to a wide range of IT systems and technologies
• Supportive team environment

Requirements

• Strong interest in IT, technology and problem-solving
• Good communication skills and ability to support colleagues
• Basic understanding of IT systems, hardware or networking
• Willingness to learn and develop technical skills
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team

Responsibilities for an Apprentice

• Provide first-line IT support to office-based and remote employees
• Assist with troubleshooting hardware, software and network issues
• Set up and configure new PCs and user workstations
• Support system maintenance including backups and security software
• Assist with installation and rollout of new systems and applications
• Maintain documentation of IT processes and procedures
• Investigate and escalate security issues where required
• Support compliance and record-keeping for IT systems
• Research new technologies and suggest improvements
• Assist with general IT support tasks as required

Apprenticeship Information

You will be enrolled on the Information Communications Technician Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent IT support role within the business, with further development opportunities.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).