Job Title: Customer Support Apprentice

Apprenticeship: Customer Service Practitioner Level 2 or 3

Location: Brighton & Hove, East Sussex

Salary: £8.00 – £12.71 per hour (dependent on age)

Hours: Full time

Benefits

• Competitive basic salary
• Salary reviews
• Annual bonus, incentives, holidays and competitions
• 28 days holiday inclusive of bank holidays
• Pension plan
• No weekend shifts
• Ride to Work scheme
• Regular staff social events and team building activities
• Career progression opportunities
• Ongoing training and development

Requirements

• Excellent verbal and written communication skills
• Friendly, enthusiastic and customer focused
• Confident on the phone with a professional telephone manner
• Good organisational and planning skills
• Self-motivated with a positive attitude
• Ability to work in a fast-paced environment
• Basic IT skills including Word, Excel and Outlook
• Ability to work well within a team

Responsibilities for an apprentice

• Act as the first point of contact for customers via phone, email and letter
• Support customers with a range of enquiries and questions
• Deliver excellent customer service at all times
• Build positive relationships with customers and colleagues
• Provide administrative support to the wider business
• Maintain accurate customer records and information
• Work closely with the team to resolve customer queries efficiently
• Develop knowledge within customer support, insurance and financial services

Apprenticeship Information

You will be enrolled on the Customer Service Practitioner Level 2 or 3, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role with ongoing career development opportunities.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships, Monday to Friday between 9:00am – 5:30pm.