Job Title: Customer Support Apprentice

Apprenticeship: Level 3 Customer Service Apprenticeship

Location: Eastbourne, East Sussex

Salary: £20,000 per annum / £10.00 per hour

Hours: Full-time, 5 days per week on a rota basis between 8:00am and 8:00pm, Monday to Sunday

An excellent opportunity has arisen for a Customer Support Apprentice to join a growing, customer-focused organisation based in Eastbourne.

This is a fantastic opportunity for someone looking to begin their career in customer service and business support. You will gain hands-on experience managing customer enquiries from initial onboarding through to ongoing support, while developing your communication, organisation and problem-solving skills as part of a supportive team.

Benefits

• Gain a nationally recognised Level 3 Customer Service qualification
• Hands-on customer service experience from day one
• Full training and ongoing support
• Opportunity to develop experience across customer service, administration, sales and technical support
• Work within a friendly and supportive team
• Potential opportunity to progress into a permanent position following successful completion of the apprenticeship

Requirements

• Excellent telephone manner and clear communication skills
• Friendly, professional and confident when dealing with customers
• Strong organisational skills and attention to detail
• Ability to remain calm and professional under pressure
• Accurate record-keeping skills
• Willingness to learn and develop new skills
• Comfortable using IT systems and learning new software
• Enjoy working with people and providing excellent customer service
• Flexible approach and willingness to support colleagues when required
• Ability to work effectively as part of a team

Responsibilities for an Apprentice

• Respond to incoming customer calls and emails
• Manage customer enquiries and complaints, ensuring customers receive timely updates
• Act as a central point of contact for customers while enquiries are being resolved
• Support customers throughout their journey, from initial sign-up and onboarding through to ongoing support
• Maintain accurate customer information and records
• Update CRM systems and monitor customer enquiries
• Assist with management reports and general administration
• Work closely with sales and technical support teams
• Make follow-up calls to customers to gather feedback
• Develop an understanding of different areas of the business to provide effective customer support
• Provide additional support to colleagues during busy periods and holiday cover
• Occasionally support customer-facing events and promotional activities
• Develop confidence in handling a variety of customer situations professionally

Apprenticeship Information

You will be enrolled on the Level 3 Customer Service Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship, there will be the opportunity to potentially progress into a permanent role and continue developing your career within customer service.

For more information or to apply, please contact Chloe McCausland at Next Step Apprenticeships on 01273 063769, Monday to Friday, 8:30am – 5:00pm.