Job Title: Customer Service & Sales Apprentice

Apprenticeship: Customer Service / Business Administration Apprenticeship

Location: Horley, Surrey

Salary: £18,700 per annum

Hours: Full-time

Benefits

• Opportunity to gain hands-on experience in a busy customer-focused office
• Supportive working environment with structured training
• Opportunity to progress into a full-time role upon successful completion

Requirements

• Strong communication skills with a friendly and confident telephone manner
• Good written English and basic maths skills
• Ability to work independently and manage time effectively
• Positive attitude with a willingness to learn
• Good organisational skills and attention to detail
• Basic IT literacy including spreadsheets and email systems
• Ability to follow company procedures including data protection and health & safety
• Full UK driving licence and access to a vehicle would be advantageous

Responsibilities for an apprentice

• Providing customer service support via phone and email
• Managing bookings and filling available class spaces
• Keeping customer sales lists updated and maintaining contact with clients
• Supporting general administrative duties including printing, reporting and payment tracking
• Updating company social media channels and website content
• Assisting with customer enquiries and follow-ups
• Representing the business at occasional events where required
• Supporting the wider office team with day-to-day tasks

Apprenticeship Information

You will be enrolled on the Customer Service or Business Administration Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (from Mon – Fri, 9:00am – 5:30pm).