Our client is looking for an apprentice to join their growing team as a customer service apprentice. You’ll be joining an existing team who provide secretarial support to a number of Private Hospital consultants across the UK. As part of the significant growth of the company, they are looking for new starters to assist in the handling of the high volume of calls to these client’s phone lines.

They are looking for people who are naturally polite and professional on the phone, and have an ability to work closely with other team members to provide outstanding service to their clients by answering patients and hospitals calls to their clinics. Experience in a similar role is not essential but a can do attitude is a must!

The role will include, will include a high volume of inbound calls and should seek to create a positive experience for each caller. To be a successful call centre representative, you should be customer-focused and detail-oriented. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible. This is a great opportunity for someone to learn and develop their skills through on the job training and gain a Level 3 Apprenticeship qualification in the process.

Responsibilities

• Deal with a high volume of incoming queries
• Ensure daily SLAs are met and adhered to e.g AHT, Average calls per day, Offline time
• Record all interactions on the company practice management system
• Maintain a professional and courteous manner at all times
• Adhere to GDPR requirements
• Maintain a positive and professional relationship with all clients/patients and callers
• Liaise with other teams/team members to ensure first-call resolution
• Ad-hoc duties as they arise or requested by manager/supervisor

Desired Skills

• Excellent command of both verbal and written English
• Have a patient and calm telephone manner
• A can-do attitude
• Be motivated to reach targets
• Willing to learn and increase knowledge base

Desired Qualifications

• Mathematics and English GCSEs

Prospects

• Opportunity to progress for the right candidate after completion of Apprenticeship

Package:

• Competitive salary – DOE
• Team performance bonus
• Pension contribution
• Health Insurance
• Life Assurance
• EAP
• Gym membership
• Sick leave
• Additional annual leave based on length of service
• Support for professional development
• Sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive scheme i.e. commuter and bike to work