Job Title: Customer Service Apprentice

Apprenticeship: Level 3 Customer Service Specialist Apprenticeship

Location: Chichester, West Sussex

Salary: £9.00 per hour

Hours: Monday to Friday, 9:00am – 4:30pm

Full time

An exciting opportunity has arisen for a Customer Service Apprentice to join a busy and supportive team based in Chichester.

This is a varied customer-focused role combining client communication, appointment coordination and general administration. You will develop valuable customer service and office-based skills while supporting clients over the telephone and email, managing appointments and maintaining accurate records.

Benefits

• £9.00 per hour
• Level 3 Customer Service Specialist qualification
• Full training and ongoing support
• Hands-on experience within a professional customer service environment
• Develop skills across customer service, administration and appointment coordination
• Varied role with regular client interaction
• Opportunity to build a long-term career following your apprenticeship

Requirements

• Strong communication and interpersonal skills
• Friendly and confident when dealing with clients
• Comfortable speaking with customers over the telephone and by email
• Excellent organisation and attention to detail
• Good general administrative and IT skills
• Ability to manage multiple priorities effectively
• Reliable and professional approach
• Willingness to learn and develop new skills
• Full UK driving licence would be preferred but is not essential

Responsibilities for an Apprentice

• Conduct regular client check-ins and build positive relationships
• Manage a shared inbox and respond to customer enquiries
• Answer incoming telephone calls and assist clients with queries
• Book, schedule and rearrange client appointments
• Arrange transport for clients where required
• Request relevant client documentation and information
• Upload and maintain accurate client data and records
• Prepare and send monthly client update letters
• Order items for clients where required
• Sort daily post and support scanning and filing
• Liaise with other departments to obtain information and support client needs
• Provide general administrative support to the wider team
• Learn how to manage customer enquiries professionally from initial contact through to resolution

Apprenticeship Information

You will be enrolled on the Level 3 Customer Service Specialist Apprenticeship, typically completed over approximately 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• Off-the-job training completed during your normal paid working hours
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship, there will be the opportunity to potentially progress into a permanent role, with opportunities to continue developing across customer service and administration.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).