Customer Service Apprentice

Full Time
Hove
Posted 4 weeks ago

Our client based in Hove is looking to recruit an Customer Service Apprentice who is proactive and has a ‘can do’ attitude. You will join a small team in this newly formed business and provide customer service support. There is also the potential opportunity to get involved in legal work including research projects and junior paralegal work. The successful candidate will have excellent written English, as well as being articulate and numerate. You will also require a strong foundation in Microsoft Office applications and IT generally.

Responsibilities

  • Taking calls from client’s, transferring calls and taking messages
  • You will work alongside the company Director.
  • Predominantly, responsibilities would include: Reception duties such as answering the phones and meeting clients with solicitors
  • Managing incoming and outgoing post
  • Managing orders
  • Invoicing and billing clients
  • Creating reports
  • Organising team building / social events
  • Marketing support, including management of web content and social media presence
  • Supporting the business manager with other tasks as required.

Desired skills

  • Good communication skills
  • This role would be perfect for a motivated and conscientious individual who is perhaps interested in exploring an interest in Law.
  • Ideally the candidate would live locally to our office based in Hove, though this is not essential.

Personal qualities

  • Confident and polite manner
  • Good telephone manner
  • Good standard of literacy and numeracy
  • Able to understand the importance of confidentiality.
  • Positive can-do attitude.

Desired qualifications

  • GCSE English and Maths – minimum grade 4 / C (or equivalent)

Prospects

  • This is an excellent opportunity to join an exciting new law firm in Hove. You will have great ambition for the future, and have the opportunity to make the role your own.

Job Features

Job CategoryCustomer Service
HoursMonday-Friday, 37.5 hours per week
Salary£15k-£17k per annum

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