Job Title: Customer Service Advisor Apprentice

Apprenticeship: Customer Service Level 3 Apprenticeship

Location: Horsham, West Sussex

Salary: £16,000 – £21,157.50 per annum (dependent on age)

Hours: Full-time (Monday – Friday, 9:00am – 5:30pm, 1-hour lunch)

Benefits

• Company events
• Free on-site parking
• Supportive team environment
• Opportunity to gain experience within a growing IT and managed services business

Requirements

• Strong communication skills and a professional telephone manner
• Good organisational skills and ability to manage workload
• Ability to work under pressure in a fast-paced environment
• Good time management and reliability
• IT literate and comfortable using systems
• Proactive and willing to take ownership of tasks
• Positive and customer-focused attitude

Responsibilities for an Apprentice

• Act as the first point of contact for new and existing customers
• Log service calls on internal systems and coordinate engineer visits
• Liaise with suppliers to order parts and manage service requests
• Keep customers updated on progress and provide excellent customer service
• Maintain records and ensure accurate data entry
• Track and manage stock of consumables and arrange replenishment
• Support general administration tasks within the office
• Work closely with internal teams and management to ensure smooth operations

Apprenticeship Information

You will be enrolled on the Customer Service Level 2 or Level 3 Apprenticeship, typically completed over 18 months.

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).