Job Title: Customer Service Advisor Apprentice
Apprenticeship: Customer Service Level 3
Location: Horsham, West Sussex (Due to the location you will need access to a vehicle)
Salary: £16,000 – £18,000 per annum
Hours: Monday – Friday, 9am – 5:30pm (1hr lunch break)

Our client specialises in delivering technology solutions and support to a variety of clients, providing equipment, maintenance, and IT services. The business operates from a small office environment and places a strong emphasis on high-quality customer service, teamwork, and hands-on problem solving.

Employees can expect to work in a busy but friendly team, gain exposure to multiple areas of the business, and have opportunities to develop their skills and progress within the organisation.

Benefits

• Full training and support from experienced staff
• Opportunity to develop a career in customer service and IT
• Exposure to multiple areas of the business
• Friendly and supportive team environment
• Work in a small, dynamic office where your contribution is valued

Desired Skills & Qualities

• Customer service experience
• Administration experience
• Ability to work under pressure in a time-sensitive role
• Excellent timekeeping and communication skills
• Takes ownership of workload and works independently
• Proactive, organised, and personable
• Reliable with attention to detail

Desired Qualifications

• Grade 4 ( C ) or above in English & Math

Responsibilities for an apprentice

• Act as first point of contact for new and existing customers
• Log service calls and coordinate engineers, parts, and updates
• Arrange delivery and networking of new equipment
• Liaise with management, suppliers, and customers at all levels
• Monitor and replenish on-site consumables
• Provide a high level of customer service at all times
• Support the smooth running of the office through back-office administration

Apprenticeship Information

You will be enrolled on the Customer Service Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects  

Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.

For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.