Our client is looking to recruit a Business Administration Apprentice to join their hardworking and motivated team in Eastbourne. The successful candidate will be responsible for acting as a first point of contact for client customers who are in financial difficulties and providing support to the business.

The ideal candidate will have excellent oral and written communication skills, should be able to use Microsoft packages such as Word, Excel, Outlook, etc and must possess high-standard customer service skills.

This role offers a very competitive salary and many benefits, including uncapped OTE bonus schemes, staff fundays / wellness days, the opportunity to work in a lovely location in a new modern office and much more!

Responsibilities

• Outbound calls and emailing and texting customers regarding money owed
• Helping customers in Financial Difficulties and treating them fairly
• Client account management
• Referring matters for legal action and preparing bundles
• Setting up Direct Debits
• Taking Payments
• Chasing missed payments and resetting direct debits
• 30-50 calls a day outbound and inbound
• General office duties photo copying and scanning
• Learners will also study
• Using IT systems to write emails, create proposals and produce spreadsheets
• Maintaining records and files
• How to build positive working relationships
• Communications skills
• Resource planning
• Project management techniques

Desired Skills

• Excellent communications skill both orally and written
• Ability to use all Microsoft packages including EXCEL basic
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt and respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise and manage time effectively
• Excellent Customer Service skills
• Proven phone experience useful but training can be given
• Some Legal understanding useful

Benefits

• Newly refurbished offices
• Staff discount scheme
• Attractive bonus package (uncapped OTE)
• Increased annual leave after a years’ service
• Staff Fundays and wellness days
• Great location

Desired Qualifications

• Grade 4/C or Equivalent in GCSE English and GCSE Mathematics