Job Title: Admin Support Apprentice

Apprenticeship: Business Admin Level 3  

Location: Horley

Salary: £7.55 per hour (Apprenticeship Wage) will be increasing to £8 per hour as of April 1^st 2026.

Hours: 37 hrs per week

Full time

Start Date: As soon as possible

A well-established, family-owned business, with over 35 years of experience in repairing and calibrating cameras, TVs, and audio equipment. Recognised as one of the UK’s leading independent multi-manufacturer repair services, the company has built strong partnerships with major retailers and brands including John Lewis, Currys, Nikon, Panasonic, Sony, LG, and Samsung.

The role involves providing comprehensive administrative support to ensure the smooth running of the office. Your main duties with include answering the phone, handling customer enquires and be support to the team.

Benefits

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact within a growing company.
• Support & Guidance in completing apprenticeship qualification.

Desired Skills & Qualities

• Time Management
• Communication skills both written and verbal
• Proficiency in MS office would be preferable
• Driving licence if possible or ability to commute to Horley
• Team player
• Hard working
• Reliable

Desired Qualifications

• Grade 4 ( C ) or above in English & Math

Responsibilities for an apprentice

• Provide administrative support to ensure efficient operation of the office
  Answer phone calls, emails, and customer portals.
• Serving on the shop counter and dealing with other enquiries
  Manage calendars and schedule appointments

Requirements to work towards

• Gain knowledge of office management systems and procedures
• Achieve excellent organisational and time management skills#
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Strong written and verbal communication skills
• Ability to maintain confidentiality of sensitive information
• Proficient telephone manner
• Customer service or customer support experience
• Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Apprenticeship Information

You will be enrolled on the  Business Admin Level 3 , typically completed over 18 months. This includes

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects  

Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.

For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.