Job Title: Business Development Apprentice
Apprenticeship: Level 3 Customer Service Specialist Apprenticeship
Location: Worthing
Salary: £8.00 per hour (to raise to minimum wage for your age after a year)
Hours: Full-time

An exciting opportunity has arisen for two Business Development Apprentices to join a busy and growing sales team.

This is a varied role combining business development, customer service and sales administration. You will receive full training while developing your confidence in speaking with business customers, identifying new sales opportunities and supporting the wider sales team, all while working towards a recognised Level 3 qualification.

Benefits

• Full training and ongoing support
• Level 3 Customer Service Specialist qualification
• Hands-on experience within a professional sales environment
• Develop valuable sales, customer service and business administration skills
• Work alongside experienced sales professionals
• Opportunity to develop a long-term career within sales and business development
• Potential permanent position following successful completion of the apprenticeship

Requirements

• Confident and professional communication skills
• Comfortable speaking with customers over the telephone
• Positive and proactive attitude
• Interest in sales, business development and customer service
• Good organisational skills and attention to detail
• Confident using computers and basic Microsoft Office applications
• Willingness to make outbound calls and engage with prospective customers
• Self-motivated with the ability to work towards targets
• Ability to build positive relationships with customers and colleagues
• Eager to learn and develop new skills
• Previous sales or customer service experience would be advantageous but is not essential

Responsibilities for an Apprentice

• Make targeted outbound calls to prospective business customers
• Research and identify potential new customers
• Identify relevant decision-makers and purchasing contacts
• Re-engage previous customers to identify potential new sales opportunities
• Qualify prospective customers and identify genuine purchasing opportunities
• Arrange appointments for Product Specialists and members of the sales team
• Follow up prospective customers by telephone and email
• Assist with preparing and coordinating customer quotations
• Support the handover of successful new accounts to Account Managers
• Build and maintain a pipeline of prospective customers
• Respond to and direct incoming telephone calls and emails
• Maintain accurate customer, prospect and contact information
• Update CRM systems, spreadsheets and internal records
• Assist with customer correspondence and documentation
• Liaise with customers, suppliers and internal departments
• Provide general administrative and follow-up support to the wider sales team

Apprenticeship Information

You will be enrolled on the Level 3 Customer Service Specialist Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects
Once you have completed your apprenticeship, there will be the opportunity to potentially progress into a permanent role within the business, with career pathways across Sales, Business Development or Account Management.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon – Fri, 9:00am – 5:30pm).