Are you an enthusiastic and ambitious individual looking to begin your career in a fast-paced, customer-focused role? This exciting Customer Service & Sales Assistant Apprenticeship offers the perfect opportunity to join a friendly and inclusive team at a successful award-winning importer and distributor of authentic Spanish food products. As the ideal candidate, you possess a positive work ethic, a growth mindset, meticulous attention to detail, and the ability to thrive in a fast-paced environment. Don’t worry if you lack experience; we offer comprehensive one-on-one training to set you up for success.

You will be supporting daily customer service operations, working with the warehouse team, handling enquiries, processing orders, and building strong relationships with clients. Full training will be provided – all you need is the right attitude and eagerness to learn.

Benefits

• Earn while you learn in a supportive, fast-moving business
• 28 days annual leave (including bank holidays)
• Free on-site parking and staff product discounts
• Performance bonuses and yearly incentives
• Friendly and inclusive working environment
• Opportunity for progression upon completion of the apprenticeship

Desired Requirements

• GCSE English and Maths at grade 4/C or above (or equivalent)
• Excellent communication and interpersonal skills
• Good IT skills – confident using email and online platforms
• Attention to detail and ability to work independently
• Positive, can-do attitude and strong work ethic
• Driving licence and own transport essential due to location

Responsibilities for an apprentice

• Responding to customer enquiries by phone and email
• Processing orders accurately via the company’s online system
• Promoting products to new and existing customers
• Assisting with order fulfilment and maintaining stock records
• Maintaining and updating internal CRM and financial systems
• Supporting the Head of Operations and wider team with administrative tasks
• Helping to build and sustain strong client relationships
• Tracking sales activity and assisting with performance reporting

Prospects  

• Once you have completed your apprenticeship there will be the opportunity to potentially go into a permanent based role.

For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.