Are you passionate about delivering outstanding customer service? Do you thrive in a team environment that puts customers at the heart of everything they do? Our client are experts in creating branded workwear, uniforms, sports kits, and more. From logo embroidery to custom printing, focusing on providing high-quality, personalised apparel to meet the needs of businesses, teams, and individuals.

They are seeking a Customer Service Apprentice to join their small, supportive team, playing a key role in assisting with the order process and ensuring a seamless, enjoyable experience for their clients.

This is a great opportunity to be apart of a great company who are committed to helping you develop your skills and build a successful career in the embroidery and printing industry. Whether it’s becoming a specialist in branded apparel production or growing into a leadership role, the possibilities are endless!

Responsibilities for an apprentice

• Handle customer queries, quotes, and orders via email, phone, and sometimes face-to-face.
  Provide tailored advice and solutions to meet customers’ branding and product needs.
  Update and maintain our CRM and work pipeline to ensure seamless operations.
  Manage artwork, files, and orders to deliver accurate and high-quality products.
  Coordinate with suppliers and internal teams to guarantee smooth workflows and timely delivery.
  Occasionally assist with hands-on production processes, gaining insight into our operations.
  Build and maintain strong customer relationships, ensuring a positive experience throughout their journey.

Skills / Experience

• A keen eye for detail and accuracy.
  A proactive, customer-focused mindset.
  Strong communication skills, both written and verbal.
  Confidence in delivering excellent customer service.
  Tech-savviness and basic computer skills (CRM experience is a plus).
  A friendly, positive, and team-oriented attitude.

Qualifications

• Minimum: GCSE (grade A- C) including English and Mathematics, or equivalent

Prospects

• A permanent role once you have completed your apprenticeship
  Great in-house training
  Earn an industry recognised qualification (Level 3 Customer Service) as you work

Job Title: Customer Service Support Apprentice
Apprenticeship: Customer Service Level 3
Location: Hailsham ( Must be able to drive due to location)
Salary: £7 per hour
Full time: 32.5hrs per week (Monday – Friday, 9am – 5pm)

For more information about this apprenticeship role please contact Frankie Denahy at Next Step Apprenticeships.