Information Communications Technical Apprentice

Full Time
Brighton
Posted 2 weeks ago

Our client is a fast-growing, business-only, full-service, global Internet Service Provider based in Brighton, UK and New York, USA.  They provide a complete suite of internet products such as connectivity, VoIP, LAN consultancy, network support, Wi-Fi installations and IP CCTV.

They have an exciting apprenticeship opportunity for a talented individual to join a small technical team based in their Brighton office to assist in the provision, installation and support of these products and their customers.

Duties and Responsibilities:

  • Helpdesk / Customer Support – Providing both remote and customer facing technical support, including the lifecycle of a ticket, from raising and logging a fault, troubleshooting through to resolution in a timely manner, reducing customer impact of a service affecting issue.
  • Service Monitoring – Closely tracking internal systems for events and reacting accordingly to prevent service incidents or outages.
  • Technical Administration – Verifying, ordering, managing and provisioning connectivity and voice products.
  • Internal Support – Assisting with company systems and LAN equipment.
  • Process Documentation – Recording and detailing devised processes and procedures for internal reference.
  • Ad Hoc Tasks– Assisting on various projects and onsite installations as required.
  • Interdepartmental Liaising – interfacing with other departments regarding ongoing orders and projects.
  • Supplier Management – Developing relationships with our extensive partner base and telecom carriers.

 

Core Competencies, Experience and Education: 

  • Previous experience working in a Helpdesk / 1st Line support role preferable but not essential.
  • Basic network understanding ideally to include some knowledge Routers, Switches, Firewalls, VoIP, LAN / WAN.
  • Willingness to pursue an ongoing self-development Cisco Certification path with training resources provided.
  • An ability to learn new technologies.
  • Strong attention to detail incorporating excellent written and verbal communication skills.
  • A competent telephone manner with the ability to listen and quickly understand customer issues.
  • A methodical approach to problem solving.
  • An ability to establish and maintain effective administration processes.
  • Excellent organisational and time management skills.
  • Able to work well within a team.
  • Positive, flexible, proactive attitude with a strong sense of responsibility to ensure the highest standards are met throughout the business.

Job Features

Job CategoryIT
HoursMonday – Friday, 9:00am – 5:30pm. 37.5hrs per week
Salary£17,000 - £20,000 depending on experience

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